The workmen who refitted the bathroom window sill re-set a window, was good a advertisement for you.

Although doors look good we had some issues with poor quality/ finishing - a plasterer had to repair damage to our plaster work and we are still in discussions due to the large air gap left at bottom of new door.

Having problems with the conservatory roof not fitting correctly.

The job was for an existing conservatory to have a complete new top half. Initial start date was cancelled. New date given 3 weeks later. The end product is now OK, but it was hard work getting there. The foundations were initially failed due to incorrect info being put on our file. Could have cost us around £1600 for underpinning had I not queried it. We asked for led lighting, but was told a definite no on more than one occasion. This was eventually agreed after I insisted on WYW checking with Guardian. The new window sill didn't fit and had to have a new section jointed in. Three large panes of glass were noticeably scratched and had to be replaced. The dates for plastering and for electrical work were allocated incorrectly. According to the schedule, the electrician was due to come out after the plastering work. That meant we had to rearrange appointments to allow the electrician to come out earlier. WYW website stated “Internally, the vast majority of Warm Roofs come finished in painted plasterboard as it offers a modernistic and modest outlook that is impossible to dislike”. This intimated that the roof would be painted. After pointing this out the website was changed within an hour!! I had taken a snapshot of the original, however, and after an exchange of emails a discount of "250 was agreed.

Please offer a painting service.

We had a new door fitted, I was very impressed with West Yorkshire but would comment as follows :- A) They sent appointment and fitting details plus their guarantee on plain paper - whatever happened to letter heads? B)Two of the small windows in the door have a smear on them,which appear to be inside the double glazed unit , West Yorkshire are replacing them but I can't help thinking that it would be more efficient to check the units before they are delivered saving them and me time and money

Overall very pleased with results, just awaiting attention to some snagging

The communication and aftercare service was terrible. Jobs that should have been organised and sorted were delayed. The job was quoted to take 4 weeks and took 2 months to complete. We feel we should not have had to all the final ammount due to the months of disruption and days wasted waiting in for people who did not turn up.

I’ve had 2 windows and a door.. the second window had som problems with the fitting that have been put right to a good standard..

The whole project was hassle free with good service and communication. The contractors were polite, tidy, well mannered and did a very good job. We are very pleased with the entire process and the end result.