Very disappointed with fitting a two day job turned into 28 days and roof not fitted properly. Only I fitter to fit glass roof.

Came first time with wrong size window. Came 2nd time and announced they needed an empty building. Arranged another apt and then said they wouldn't have enough time. Very poor.

Chose floor but then turned out not to be able to fit, twice. original date fro installation could not be met and changed floor installed all wrong level & had to be redone despite me telling installation manager it was wrong. Electrics needed redoing as installed incorrectly. Could do with someone checking installation between stages as opposed to leaving to customer.

Eventually after a month of mistakes job finally done and looks really nice.

We had 2 sets of large windows, a small window and french windows fitted. General ordering went well however, we didn't see any samples of what we were getting. Although we were clear of the division of windows and where the openers would be for instance. Arrangement of fitting went well and in a good timescale and the quote was competitive. Steve and John were great fitters - they worked hard all day long to get as much of the job done. They did arrive later than expected but this was apparently due to a delay in getting to us. They only had one of the two windows for the French doors which they were due to fit therefore they were not able to fit the French doors. They were understanding of needs on the day and the fact that we didn't want to start the french windows if they couldn't be completed. They returned after around 2 weeks and only after we chased Yorkshire Windows. When Steve and John returned, they fitted the glass in an afternoon and again worked hard to complete. There were imperfections in the windows however and so a week later, another fitter came to replace the glass in the window. We are now happy and satisfied with the fitting of the windows and the look that we now have. The fitters were great, polite, flexible and hard working. However I would say that the logistics of getting the glass (and good quality panes) was the element that lacked in our experience. The fact that it took three visits to complete the job made it difficult to be completely positive. We also had to do a lot of chasing to keep the project going. In summary, the fitters were excellent however the logistics and communication were lacking which tainted our experience of getting the windows fitted. Thank you

Timetable not adhered to contractors time wasters six weeks to remove scaffolding after work completion! Minor remedial took too much time.

Requirements badly specified too long to wait for installation date had to raise complaint during installation WYW not pro-active - I had to chase everything and delay payment.

We were very pleased with everything that the builders did initially and the guys that fitted the frame and roof. What let the build down was the finisher. We struggled to get the orangery finished as it was difficult to get hold of someone to come round. Communication at the end was poor and we had someone chasing for the final payment even though it wasn’t completed as they had been told it was. Luckily I had photos and text messages as proof. We would have recommended prior to this as everything had been brilliant. The finisher wasn’t tidy and seemed like he just wanted to get finished as soon as possible when he did finally turn up.

Good quality door, abysmal fitting, causing whole frame to be re-made and re-installed. Very poor workmanship by lenny - recused by Sylvester - Good customer service from him.

Still waiting for the front door we ordered 6wks after initial installation date.

The only negative really is that there is a bit of damage to the walls and paintwork around the windows