20 Oct 2016
Very little information or help in showroom and...
Very little information or help in showroom and when we had problems no telephone service or call backs and very unprofessional staff (except for one rep who was good).
Maureen Charles
DoorsWindows
24 Jun 2016
Very poor communication, customer services and...
Very poor communication, customer services and scratches on soft coated inner panel. Builder didn't come when fitters had to take time off work 15day before windows fitted. Not secure or watertight.
Andrew Kirk
DoorsWindows
17 May 2016
Excellent job carried out efficiently with no...
Excellent job carried out efficiently with no mess, well finished off.
John linfoot
DoorsWindows
23 Apr 2016
Helpful staff, always got back to me when they...
Helpful staff, always got back to me when they said they would. Punctual workman on the day very polite and helpful. Overall a good service and I would use you again.
Mrs Pauline Fitzgerald
DoorsWindows
11 Apr 2016
From start to finish we encountered nothing but...
From start to finish we encountered nothing but delays caused by Orion. We were fobbed off every time we rang. The builders were even warned about us as being 'not particularly nice.' I will not be using Orion again nor recommending them to anyone.
Nick and Hailee Henderson
ConservatoryOrangery
10 Mar 2016
I would highly recommend for quality and...
I would highly recommend for quality and workmanship.
Mrs M Colley
DoorsWindows
15 Feb 2016
We asked Orion to do our conservatory. There was...
We asked Orion to do our conservatory. There was at times no feed back and I had to contact them. Once contact was made this did improve. However even until recently obvious work in and around the conservatory had not been completed. Once I had contacted Orion again this was sorted out. One lad who had to dig out the footings and many other tasks worked extremely hard and was very pleasant throughout.
Elaine Harness
ConservatoryOrangery
12 Feb 2016
Ordered gold fitting, came with crome.Fitting...
Ordered gold fitting, came with crome.Fitting changed. Why was the door not checked before it left factory. Came to change fittings, did not bring keys & knob. end fitting on door weather board damaged, did not have a new one ( did know need to be changed) came with keys, drum and knob, came with wrong end fitting. Came back fitted and completed door at last. Poor ordering and checking.
We had no problems with Orion, it was yourselves that was poor.
Mrs V J Thompson
DoorsWindows
08 Feb 2016
The windows are fine but the communication and...
The windows are fine but the communication and service has been awful. The rest of the house needs replacing but I will not ask Orion.
Steve Clipston
DoorsWindows
03 Aug 2015
The installation dates which we all agreed upon...
The installation dates which we all agreed upon was completely a waste of time. That is 9/10th July. The fitters arrived at 14.50 to start the job. Not only that when the main entrance door was removed , it took over 2 and a half hours for the new door to arrive to be fitted, which made it very uncomfortable for us.
Mr and Mrs Debrah
DoorsWindows
06 Jan 2015
Rob Shead
DoorsWindows
05 Jan 2015
Overall, very pleased with the company. However,...
Overall, very pleased with the company. However, any problems were not dealt with quickly and we had to wait a couple of months to have a replacement glass panel refitted due to poor service from the glass manufacturer. Communication was not good during this time and hence only 2 stars. However Orion fitted some windows on an earlier occasion and communication was good. Staff and workman always polite and friendly and they got on with the job and we are very happy with the windows and French doors that were fitted.
