29 Apr 2023
Poor workmanship will not honour guarantee
I had a conservatory built by this company. As part of the work they had to move an outdoor tap to make room for the conservatory. The plumber they used worked on the plumbing inside and outside my house. I had a kitchen fitted after the work on the conservatory was finished. About 11 months after it was fitted I discovered a significant leak on the pipework that had been installed by Orion's plumber. It has damaged my new kitchen, ruining the base unit, the draw under the cooker, laminate flooring and kick boards. There is black mould on the walls behind the units which has made the kitchen smell. I complained to Orion before they changed management, they wouldn't accept responsibility for the damage. The new management won't honour the 10 year guarantee and will not take responsibility for the poor workmanship. The flags laid outside all started to move and the concrete crumbled. They did repair this though again it showed poor initial workmanship. Now the pointing on the step they built is crumbling. I would not recommend this company and would urge anyone considering this company for building work to read all the reviews on them not just on this site.