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741 Reviews
4.7
Overall Rating
About Orion Windows
Orion Windows was established in York in 1989 and is independently owned. From the early days the founders have worked to build a home improvement company based on recommendations by providing an outstanding service and high levels of customer care. Over the years Orion Windows have grown to become the area’s leading installer in Yorkshire, boasting an impressive showroom with conservatories, orangeries & solid roofs on display and with additional window and door displays. Unlike other conservatory and window companies, Orion Windows refrain from using any pressure selling techniques. We believe that our quality product and service sells itself!

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    29 Apr 2023

    Poor workmanship will not honour guarantee

    I had a conservatory built by this company. As part of the work they had to move an outdoor tap to make room for the conservatory. The plumber they used worked on the plumbing inside and outside my house. I had a kitchen fitted after the work on the conservatory was finished. About 11 months after it was fitted I discovered a significant leak on the pipework that had been installed by Orion's plumber. It has damaged my new kitchen, ruining the base unit, the draw under the cooker, laminate flooring and kick boards. There is black mould on the walls behind the units which has made the kitchen smell. I complained to Orion before they changed management, they wouldn't accept responsibility for the damage. The new management won't honour the 10 year guarantee and will not take responsibility for the poor workmanship. The flags laid outside all started to move and the concrete crumbled. They did repair this though again it showed poor initial workmanship. Now the pointing on the step they built is crumbling. I would not recommend this company and would urge anyone considering this company for building work to read all the reviews on them not just on this site.
    Paula Durrant
    Conservatory