The quality of the doors is very good. The service was very disappointing. I have the feeling that my concerns were not listened to. I didnt want a step and was assured it wouldnt be more than 1.8cm. Its now at 3 cm.

The workmen that came were very professional, polite & did the job very promtly. I was very impressed with every aspect of the job. The windows look great & I can already notice the difference. So thanks very much & Merry Christmas !

Started July 14 finished September 14 still waiting for an insurance guarantee quote.

Problems with guttering (still ongoing). Too much filling in with sealant. Bad communication with promised phonecalls.

Previous two jobs (windows & conservatory) were excellent. Last job (Front Door) rated as poor primarily due to inadequate communications with us relating to installation delays. 4 delays, me having to ring up on three of them when no one had turned up as expected. 5th attempt product was wrong. Job finally completed at 6th attempt. Happy with the product and installation when it eventually happened. Have previously recommended Orion to others but not sure whether I will in future.

Sound proofing worse now. I was promised experienced solid team when fitting, we have 6 different people fitting, one had 1 week's experience and panic rushing on Friday 20th June. Whole day me cleaning after them.