From the initial quote to the final installation, communication was very good. During the quote we were given lots of options and everything was explained well. The door looked exactly as we had imagined, if not better. A very well built, good looking back door. The fitter was pleasant and tidy. Only downside was that there was a piece missing from the hinge and the fitter did not spot this, but this was sent out in the post quickly and easily fitted by myself. Would definitely use again.

This is the second time I have used 5 Star Windows and in the intervening 12 years the same standards of quality, service and aftercare are clearly still in place.
The replacing of two exterior wooden doors on my garage and office extension and one rotten wooden window in the garage with new 5 Star products went smoothly and I'm delighted with the result.
The installation of the cladding on the roof of the garage and office provided more challenges but I was thoroughly involved in the discussions of how to proceed and the installation team were careful to ensure I would be happy with the end result. They were polite to my elderly neighbour when they needed to be on his property and cleaned up every scrap of rubbish.
I have deducted one star only becuase the cladding installation was tricky, combining a single brick garage wall with a double brick office extension and a stepped roofline, and I feel more communication between the site surveyor, myself and the installation team would have been better before work commenced.
This does not detract from the end result though and I am delighted with the finish and security I now have for my outbuildings.

Installation service excellent and we have had previously a conservatory, windows and now guttering and drainage installed by 5-star so pleased with the work carried out.
 Only slight issue on this one we did not know when the fitters were coming to erect scaffolding and to carry out the work. In fairness this was not essential as everything was outside so work could progress but would have been helpful.

The measure of a Company is tied to how it deals with issues and there were many issues during the project to replace our doors, windows, guttering and cladding, all of which the 5star team did their best to overcome. Admittedly, many of the problems were caused by supply chain issues , staffing shortages and the COVID environment. 5-star were impacted by these issues which led to too many delays and obvious communication issues/processes  internally.
That said, we are very happy with the end result and it was worth the angst. 
Sometimes difficult to get to the right person .
Overall, I am satisfied and would recommend 5-star against the ‘here today, gone tomorrow’ firms.

This was a replacement roof on an existing conservatory, replacing polycarbonate with glass. As with this type of project things are likely to be more difficult than starting fresh. The original glass panels were not quite correct but there was no hesitation in replacing them and adjusting the roof pattern to suit our requirements. This was done at a time when getting glass was difficult due to the pandemic so we are very grateful to 5 Star for sorting this out for us. Fitters and service were efficient and friendly.

The product is good but the installation was a nightmare.
After being told the installation was complete it took a further four hours work by a company fitter before missing parts were fitted and the roof was waterproof.

Overall very pleased with the result. Project did however take longer than anticipated due to manufacturing / scheduling issues and hot temperatures which adversely affected the plastering. Great friendly team from all those we had dealings with. Also manged to incorporate bespoke LED lighting which was not part of the standard offering. Would happily recommend & use their services again.

Work carried out quickly and efficiently. Pleased with the products chosen.  Some wider trim required to cover gap between door frame and original floor. Some window buttons to allow windows to be moved to allow cleaning from the inside are too stiff and require a screw driver to move them. Unfortunately we found some old screws lying in the gravel parking area from the old windows, probably when loading the van with the waste.

Things went great at the start, right products, fantastic price, the salesman was ace, explained everything in great detail. The deal was a 'no brainer, at that bargain price, having checked out the opposition.
The surveyor measured up, explained the slight complication to our setup, being an older property! The original window frames had a sash box set up, which had been modified by previous owners, and a framework had been installed, hiding over the mechanics. He advised that the frame should remain in situ, thus reducing the complication, and simplifying the fitting. Definitely, the way to go, easy fit, window out, window in, no problem!
NO such luck!
The frames supplied turned out to be too big, and wouldn't fit in the existing framework, so they couldn't be fitted on the day! There then followed a period of visits from the surveyor, etc, trying to decide who was at fault!
We eventually decided that the way forward was to accept the frames as supplied, but this involved removing the existing sash box frames, thus creating even more work than intended. A plasterer had to be involved to reinstate the surrounding window frame, and so we had to endure even more mess! Both windows had this treatment!
In fairness to '5 Star', they persevered throughout, and even though the job was drawn out, we couldn't fault the workmen. They made sure they cleaned up, every time! The resulting job was fantastic!
Thank you 5-star windows, we hiccupped along the way, but the final result was worth every penny, well done. I wouldn't hesitate to recommend your company!

For us this was a major project to demolish our existing conservatory and build a replacement. The only reason we have not given a '5' rating was that we were advised at the start that we would have an allocated project manager who would visit us and keep in contact during the 5 week job. This did not occur. We had four or five different tradesmen teams working on the job and they were all excellent. However, there were instances where we thought communication between them and head office could have been better as we had to explain a number of things that we had agreed with the sales team that had not been passed on to the tradesmen. Whilst we were able to communicate to head office via email we felt that we should have been able to talk regularly to the project manager. As to the quality of the workmanship and products, we are very pleased. Small snagging issues were dealt with efficiently and we are delighted with the end result.

We are very pleased with our new conservatory roof. All the workmen were friendly and polite and the work was completed efficiently. We've given a 4 star review because we thought communication with us from 5Star could have been better.

We had x 3 windows fitted plus a new composite door. This should of taken around 2 to 3 days to install.
Initial installation was botched by the fitters which then led to full, satisfied completion in around 1 year. The pandemic did not help, neither did the poor workmanship of the initial fitters.
A good company listens to its customers, accepts its failings and put things right. 5 star did this and after numerous fitters and surveyors the work was completed.
The products are well made and should last as there is a 20 year guarantee.
I would use this company again but would insist on experienced fitters for any future project. A good company is only as good as the people it employs.