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1,439 Reviews
4.7
Overall Rating
About 5 Star Windows & Conservatories
At 5 Star Windows & Conservatories, we design our products to make the most of your property. Our thoughtful options, numerous features and superior Customer service provide a level of comfort and pleasure that will transcend into all aspects of your life. It is our passionate pursuit of perfection that makes our Customers amongst the most satisfied in the UK today.

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    27 Mar 2022

    Dissatisfied customer

    Job still not complete after 7 weeks.  Wrong glass in door, knocker omitted and door does not seal.  Window handles catching on frame.  Gap under windowsill not filled.  Would not recommend.
    Paul Collins
    DoorsWindows
    02 Dec 2021

    Shocking service (edited)

    Had £11k of windows and doors fitted in February 2021 by 5 star. They lost 1 glass unit during fitting, some of the windows had hardware missing and some windows had wrong hardware fitted.
    The front door was scratched which was touched up and looked worse and 5 glass units were scratched removing adhesive labels. We had excuses for months while they fitted windows and doors for others. The repairs and replacements were finally finished in November 2021
    Phillip Smith
    DoorsWindows
    02 Dec 2021

    Shocking service

    Had £11k of windows and doors fitted in February 2020 by 5 star. They lost 1 glass unit during fitting, some windows had hardware missing and some windows had the wrong hardware fitted.
    The front door was scratched which was touched up and looked worse and 5 glass units were scratched removing adhesive labels. We had excuses for months while they fitted windows and doors for others. The repairs and replacements were finally finished in November 2020.
    Phillip Smith
    DoorsWindows
    20 May 2021

    1star quality and service

    Windows installed on 7th December 2020. The beading was appalling and the glass was scratched severely on 2 of the windows! One window didn’t open without catching! Very disappointed but it just got worse! Complaint made, after numerous emails, to no communication, to having the triple glazed glass in my windows replaced numerous times! Lied to by operations manager, very visible large fingerprints on the middle pane of glass after being told humans are not involved in the process of putting the sealed glass units together! Very miserable engineer (every time he came out) who is used as the person to rectify problems! No care given to customer dissatisfaction, brand new blinds damaged (they did replace them but not the point). The beading on the windows could not be fixed by 5Star or the manufacturer, that’s right 5star do NOT make the frames or the glass, they are manufactured elsewhere and transported, so disregard the sales pitch they make them! The beading now is just about acceptable but not what you expect from brand new 5star windows. It took an uncountable amount of attempts of the beading to be fitted! The kite marks on the glass on all three panes on all windows in different corners! Customer service absolutely horrendous! For this only to have been completed on 4th May 2021, some 5 months later! Oh not to mention the damage to 2 of the 3 frames from the amount of attempts to get the beading to fit, which we were provided with a minimal ‘goodwill’ gesture to compensate! My brand new windows which have been through more in the 5 months they have been in, than any window would ever go through in their normal life time! This is an honest review for others to make an informed decision whether to use 5star! I went to this company from their alleged reputation to be faced with the worse stressful 5 months. There is so much more that can be said with what went on, but this is an accurate summary! The only positive I can say is the triple glazing glass has made a considerable amount of difference to the noise levels! 
    Lisa Hornberger
    Windows
    11 Mar 2021

    AWFUL !

    Terrible communication, rarely returned calls.
    Parts missing, brickwork incorrect, frame did not fit brickwork, glass did not fit frame
    work started on 2/7/20 and completed 21/1/21
    so I left was boarded up with ply for 5 months with poor security and major heat loss.
    kitchen flooded during heavy rain.
    Generally shoddy work, as a single pensioner I didn't feel like a valued customer.
    In their favour, Bi-fold doors are very good and invoices were super prompt.

    Andrew Partridge
    DoorsSolid RoofWindows