Project started well, contractors worked to a high standard
Frame installation was incorrect as the wrong Windows were installed
Project manager failed to inform the customer of the changes to the planning
Delay in clean down after first date was cancelled by the customer
No coordination between contractors on site including failure to attend site meeting
Despite this we are happy with the overall result

From start to finish we were really impressed with our experience of 5 Star Windows.
The salesman Mike was very knowledgeable and supported us brilliantly in the decision making. No question seemed too silly and he kept in regular contact with us.
Over the three days of installation, the fitters worked extremely hard and were very clean and tidy.

Excellent service and quality . Fitted as promised

Experienced & knowledgeable installers. Very pleased with finished work.
My only criticism would be that communication between us & 5 Star was not always easy.

Excellent build quality, on time and in full. Special mention to the electrician who did extra work to make existing electrics safe.

Excellent job. Good after sales service.

The salesman gave us good advice about layout and construction and worked with us to get the best design for our project. The project started on time but there was a delay between the initial footings being constructed and the rest of the construction which was not in line with the program. We found it necessary to chase this up as no explanation was forthcoming. However once construction restarted a firm schedule was given and adhered to. Any issues we had were quickly dealt with in a very professional manner. All the workmen were very considerate and tidy and overall we are delighted with the finished build.

I am very pleased and satisfied.

Good company to deal with.

We had our conservatory roof replaced August 2020. Really happy with the end result and the fitters were excellent; their punctuality, manners, and workmanship was excellent. Our roof was quite a complex job because the conservatory is attached to a bay so the roof had to be designed and fitted to a curved wall. The communication from administration before and after installation let them down. After paying our deposit there was a long time without any communication. As this was at the start of the Covid-19 pandemic we were worried that they may have ceased trading. After chasing them several times we did receive contact and were relieved that they were still operating. Communication during installation was very good. We were not totally happy with the plasterer; punctuality, workmanship and end result were not to the same standard as the rest of the project. And again we were let down by communication as a complaint I put in writing about the standard of work by the plasterer was not acknowledged. I know my letter of complaint was received because I received an item I had requested by return post.

Great installation and service. Installers very good. Loads of complements from neighbours.

We found them to be a good company to buy from and are very pleased with the conservatory.