Quick installation of 5 windows and a door, very friendly team. A couple of minor issues to be resolved but was great as they didn’t ask for full payment until it was sorted. Guys who came to resolve the issues were brilliant, customer service received from all fitters was excellent even though they had to return 3 times fully explained the situation and got on the phone to rectify whilst at the property. 

The windows are great quality and a noticeable difference to heat retention in the house 

Really good service. Pleased so far. Only one man came to do job. Very windy day, heavy doors. Would have expected 2 men. Bit worried that worker and / or doors would get damaged.

Did greatjob

I love our new front door. The door was installed on time. Unfortunately, we also ordered some cladding and lighting for the area under our car port. This has now been completed but 2 months after the front door even though we were advised that both pieces of work would be finished around the same time. Despite this, the front door and cladding looks amazing so I am very pleased. Hence the 4 star review.

Despite problems due to delays with the covid problems my porch was finished just before Christmas. The personnle I dealt with were easy to get on with. A good reason to choose 5 Star is the way they handled the required permissions, from Severn Trent as well as the planning permission.

The job was to replace two large sliding doors with double glazed replacements. When the job was finished the fitters pointed out that there was a two foot crack in the one door glass and they told me that they thought that that we would not want to pay for them, to which I agreed.
However we were then chased for payment later that day and again the following day relatively aggressively.
We then heard very little and we were not at all impressed with the way the company had dealt with this problem.
Finally we did get a visit from a senior manager, Damian, who apologised profusely he and restored our faith in the company.
We have now placed two further orders with the company and are hopeful that the experience will be much better.

Contract agreed June 2021 but completion not until January 2022. We can understand some of the delays due to the pandemic.
All the tradesmen were very efficient, friendly and polite and very hard working not stopping for breaks during the day.
We are very pleased with the quality of the conservatory and the locking systems and the new patio door to the lounge.

Overall we are very pleased with our new garden room and with the quality of its materials and installation.  The workmen were polite and punctual, cleaned  up at the end of each day and were always ready to answer our questions.  The office staff at 5 Star kept us well informed of what was happening at times when we encountered glitches, e.g. because of delays arising from staff self-isolating or shortages of materials and they were quick to deal with any issues on which we needed clarification.  Our only complaint was that the first electricians who came did a very poor job, leaving the electrics in an unsafe state.  However, when we reported this to 5 Star they took immediate action: they arranged for another electrician to come out the next day (a Saturday when he did not usually work) and all the necessary remedial work was carried out on the following Monday.  Having previously been badly let down by another local firm we were reluctant to hope for too much but when we contacted 5 Star we felt we were in safe and efficient hands and would be very happy to recommend them.

Happy with the outcome. All staff were patient with our numerous changes from original order. Installation was efficient. All detritus was removed. Would have given 5 stars but only first 10yrs of the guarantee include labour, yrs 11-20, parts only.

From start to finish everybody involved was very helpful @ professional. Very pleased with the installation.

I was given good sales advice before choosing the right type of conservatory roof materials, at the budget that I had agreed to, and their price promise was indeed honoured within the 90 day price hold period following the issue of the quotation letter.

There was a delay before installation, but not an unreasonable one under the current uncertain economic circumstances, and an installation programme was agreed, this did in fact change but not massively, you need to allow 1-2 weeks from start date to completion.

The contractors carried out the work in a professional and friendly manner, my only recommendation would be to ask 5 Star to ensure contractors advise you by text / phone call of their approximate arrival time in advance, so you can ensure you are at home.

Overall, I would recommend 5 Star as a reputable company, and I am pleased with the new construction in my home.

From the initial quote to the final installation, communication was very good. During the quote we were given lots of options and everything was explained well. The door looked exactly as we had imagined, if not better. A very well built, good looking back door. The fitter was pleasant and tidy. Only downside was that there was a piece missing from the hinge and the fitter did not spot this, but this was sent out in the post quickly and easily fitted by myself. Would definitely use again.