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1,439 Reviews
4.7
Overall Rating
About 5 Star Windows & Conservatories
At 5 Star Windows & Conservatories, we design our products to make the most of your property. Our thoughtful options, numerous features and superior Customer service provide a level of comfort and pleasure that will transcend into all aspects of your life. It is our passionate pursuit of perfection that makes our Customers amongst the most satisfied in the UK today.

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    06 Jul 2022

    Good Overall

    Positives - Good workmanship, work site left tidy at the end of each day , friendly and helpful. Pleased with outcome at end of project.
    Negative - Confusion for some time over whether the roof that had been sold could actually be delivered even though it was discussed extensively. Communication within 5 star could have been better. Whole project took longer than I expected.

    There were some bumps along the way but in general I would recommend 5 star due to quality of the workmanship and my satisfaction with the end result
    Darren Ashmore
    Conservatory
    29 Jun 2022

    Almost Very Good

    Initial quotes wholly overblown by unnecessary exaggeration of total cost but eventually the sales man came to a more agreeable cost albeit still expensive, but I was expecting that as I wanted a quality job. The survey was excellent and the surveyor was very knowledgeable and explained everything to my understanding. The fitters were prompt, skillful and worked well explaining all as they went along. They were very tidy and created the minimum of disruption. The windows and doors are of the highest quality and look and operate superbly, although some minor adjustments are required.
    The gripe comes with the aftercare - it was not explained to me just how expensive it would be to obtain a copy of one key. Unfortunately the front door came incomplete with its weather rail missing and so far it has taken three phone calls to chase up progress. The Rail is now promised for arrival at 5Star on Fri July 1st with fitting the following week (to be finalised). Sorry but this should have happened days ago without my prompting.
    Raynor Record
    DoorsWindows
    23 Jun 2022

    Great finished job but Project management not great

    We are very happy with the finished job, timings of different tradesmen and communication could be improved. Although a clear schedule of work was created at the beginning, when timings changed it was never updated, leading to confusion between tradesmen and us as Customer. Sign-off, and prior putting right of minor defects also very thorough.
    Steve Knowles
    Conservatory
    23 Jun 2022

    Replacement windows doors.

    Fitters were pleasant worked well and answered and explained any queries I had . Left worked on areas clean and tidy . Very pleased with the quality of Windows doors and the workmanship .
    Pauline Price
    DoorsWindows
    19 May 2022

    Highly recommended

    Initial visit was prompt and clear helpful advice and quote given. Work carried out very efficiently and no mess left. The fitters were very polite and hard working. Very satisfied and highly recommended.
    Lois Lewis
    DoorsWindows
    16 May 2022

    Replacement Windows

    I had upstairs windows at the rear of the house replaced due to the original brown UPVC windows fitted in 1994 had been destroyed by the sun as the back of the house faces south. The windows had been fitted by Staybright who no longer exist, I am hoping the new windows are better quality UPVC, they have a bigger air gap so should have better thermal insulation and the frames are sturdier. The fitters did a good job with no mess and I did not need to do any decorative repairs. The whole process went to the timescales given and communication from 5 STAR was good.
    Paul Dakin
    Windows
    11 May 2022

    Front Door & Windows

    Had a new front door and new sash windows fitted in 4 rooms, all done quickly and efficiently by the fitting team who made sure to clean up the mess afterwards and did a good job of patching up the bits of damage caused when removing the old windows. Only criticisms are that the initial fitting date was a couple of months later after the survey than I was originally led to expect, and there was an arch window to go over the door that wasn't ready at the same time as everything else and there was a wait of several more weeks for that final bit of work to be finished.
    Graham Beesley
    DoorsWindows
    30 Apr 2022

    Quality Product

    The Sales person cemented our decision to choose 5Star, very professional and approachable. Surveyor was thorough and gave good advice. Admin team 100% brilliant communication. Fitters confident and worked quickly. Couple of errors/accident with panes. These were dealt with and recified. It is evident that customer care is important to the Company. ( 1 pane in our bathroom now refitted upsidedown - which wasnt noticed on completion, its not very obvious, if we use 5Star in the future perhaps it can be rectified then? This fitter though is an asset to 5Star he was kind,helpful and worked really hard. Thank you, we have had compliments on how nice our windows look.
    Irena Sowinska
    Windows
    29 Apr 2022

    replacement of windows

    replacement of old wooden framed double-glazed was done very smoothly and quickly.All rubbish was removed and everything left clean and tidy
    Fred MATTHEWS
    Windows
    31 Mar 2022

    Renovation project

    We have received just what we had hoped for.The project was to replace ageing wooden cladding on the top storey of a three storey house, plus a new window. The quality of the work was first class and has definitely improved the look of our property along with eradicating any future need for painting in years to come.




    The reason for only 4 stars is simple. Everything carried out by 5 Star was of the highest standard from start to finish. Just a small problem with scaffolding, which was resolved amicably prevented 5 stars.
    All of the staff at 5 Star were very professional and courteous with particular mention to the fitting team. A definite recommend.
    Stanley Hooper
    Windows
    30 Mar 2022

    Worth it

    We had a sliding patio door installed which included taking out half a wall to fit it in. A big and messy job but done to a good standard and the doors look great. Lots of nice comments on them so far! 
    Zoe Loveridge
    Doors
    15 Mar 2022

    Brilliant service

    Quick installation of 5 windows and a door, very friendly team. A couple of minor issues to be resolved but was great as they didn’t ask for full payment until it was sorted. Guys who came to resolve the issues were brilliant, customer service received from all fitters was excellent even though they had to return 3 times fully explained the situation and got on the phone to rectify whilst at the property. 

    The windows are great quality and a noticeable difference to heat retention in the house 
    Samantha Davey
    DoorsWindows