From start to finish everyone we dealt with from 5star were friendly, helpful, and did what they promised - what more could you ask! Their surveyor listened to what we wanted and came up with solutions. On the arranged day the fitters turned up on time and installed two doors(one a double door) and very large windows in about 5 hours of hard work.
They protected our parquet floors as promised and cleared up leaving the area spotless. In addition they carefully rerouted tv and satellite cables (which had gone through the old wooden frames) through a brick leaving the plastic frame undisturbed. The windows and doors look great and are a huge improvement on the old single glazed wooden ones dating from 1960. We were recommended 5star by an acquaintance and we are very happy to second that recommendation!

We were very impressed with the Kidderminster showroon and the reception staff who answered every question we asked.

Salesman's appoinment was booked, he arrived on time, was definitely not pushy, explained every thing to us and when requested gave us an acceptable quote.
Installation, although delayed by a few days, was expertly carried out with due care, resulting in a job we are very pleased with.

I am absolutely delighted with my 3 replacement windows. The workmanship is excellent and finished to a very high standard.

For the 48 years I have been in this house, during that time a number of new windows and doors have been fitted by different companies, but I can honestly say I have never experienced such a professional company as 5 Star. They are excellent in all aspects from the first contact to the final fitment. The product is of the highest standard and fitted to a very high degree of workmanship. I would have no hesitation in recommending them to my friends and hopefully will use them again in the not too distant future.

Our conservatory has just been completed to a very high standard. We were very impressed by all of the trades involved in the work from the groundworkers, bricklayers, window fitters , electrician ,plasterer and floor layer. We were pleased to have a project manager who kept us informed at each stage of the work. All were polite and efficient. It took longer than we hoped but that was down to extremely poor weather over the period and of course also the Covid restrictions. Would highly recommend this company.

Two New external Doors fitted to replace two rotten wooden doors.
Both Doors arrived to the style and standard chosen.
Both doors fitted to an excellent standard within the timescale allotted.
All the mess cleaned up and taken away excellent job done John/

We had two New Outside Doors fitted to replace Two rotten wooden doors.
Both doors arrived to the style and standard chosen.
Both doors fitted to an excellent standard.
All the mess cleaned up and taken away, an excellent job done within the allotted timescale
Well done John

6 Windows replaced at a reasonable cost. All bar one pane were delivered to schedule and expertly fitted. All the old double-glazed windows - aluminium framed & mahogany hardwood surrounds - removed & taken away, leaving no mess. Pleasant & professional father & son team. The missing pane subsequently delivered as advised & fitted. Very happy experience.

The end product for all the work that was completed is excellent and we are very happy with all the work that was completed. Clearly the quality and suitability of the products are very important and again we are very pleased with all the windows, doors and paint work. We still, on leaving our house, turn round and admire the splendid end product.

We initially experienced difficulties with locking and unlocking doors and with windows blowing further open overnight but your staff have been first class in making necessary adjustments and explaining to us what we need to do.
The overall completion of the work took more time than originally intended. The weather takes some of the blame but there were some mistakes made when planning the shape of some of the windows. and as a consequence some of the windows needed to be remade. That mistake apart we were delighted with the skills of your work force. When you are spending a lot of time with new people in your home and particularly at a time when the virus is presenting new challenges, the characteristics of your workforce are important. All the staff who passed through were very skillful and they responded very helpfully to our questions and requests. They were excellent in the way they managed their work and their time in someone elses home. You ask about the key elements we like. Hopefully above, we have described many aspects of the work but ultimately it is all about the end product and we both love that.

Excellent value for money products. Sales and Fitting  were first class ,but Back Office need to improve in relation to efficiency and communication.

Just had new patio door fitted , excellent service and product