Replace timber back door with PVCu. The sales staff were polite and helpful. The fitters were efficient and cleared up on finishing fitting the door. The quality is good and the appearance of the door and frame is excellent.

All the workmen who visited our home, worked hard, tidied up and respectful. The organisation of who came and when was shoddy and ridiculous!

You will notice the discrepancy between acceptancy levels of details of the replacement of our conservatory roof with solid insulation and tiles and overall assessment. The time involved and its reasons are the answer. The job was scheduled from 31st July to 4th August and the roof was completed in that time. The lighting replacement was not - that took until 20th October! It was found that the original fittings would not hold on two thicknesses of plasterboard plus soffit and the time was taken up finding suitable replacements which adjusted horizontally and vertically, as the originals did. The problems arose because the fitters and electricians on the erection of the conservatory originally in 2005/6, job 3761, failed to liaise correctly and, as a result, a cable could not be run to the ridge of the roof for the lighting and it had to be fitted in the soffit. If the lights had been in the ridge there would have been no problems. A L Jones

Excellent service and product - thank you.

Few mistakes on order, handles on wrong side & doors opening wrong way. Confirmation letter had wrong fitting date. Stable door dropped after few weeks so couldn't lock door.

Good product but inferior lock fitted to that ordered - it took us to notice & complain, unsatisfactory reason given, so return visit needed to correct.

Builders let the experience down by making the installation 3 days instead of 2.

All workmen, many varied, did their work excellently, except the first plumber. I'm very satisfied with the finished room but the management leave a lot to be desired. A project manager is badly needed.

Still waiting for free champagne! 6 Weeks Later

I would recommend only because of the tradesmen who did the fitting.