This is the second time I have used WYW, the first time to replace windows & doors and glass roof in my conservatory and this time to replace all my windows in the house. Everything has gone well and so far I am very pleased with the results. The three guys worked really hard and really well. Would use WYW again.

My name is Tony Hession and I have corresponded with the MD of WEST YORKSHIRE WINDOWS and his accounts and installation team regarding poor management.
They are in breach of contract by not providing goods and services they WERE contracted to.
If you do not have any constructional knowledge DO NO ENTER INTO A CONTRACT with this company!!

Fabulous! Love them

The installation was carried out in a professional and competent manner. All the staff who we had dealings with were very customer focused, polite and totally in tune with the customer.

The installation took a long while to complete, due to some delivery challenges, but I would not hesitate to recommend WYW to anyone seeking to have windows or a conservatory installed.
All the installation team were brilliant, including the outside contractors, such as the electrician, plasterer etc.

We have recently had our extension completed and we are absolutely delighted with the result. From the first meeting we were helped with ideas and advice for the design and what we ended up with was beyond anything that we thought was an option. The build in total took just over 6 weeks from start to finish. This was with certain building supplies being in short supply and having sometimes to wait for deliveries and also right in the middle of the 'pingdemic'. We were kept informed every step of the way. All the teams who worked on the project were really professional, they had worked for WYW for a long time and all had really high standards. Everything was tidied away and cleaned down after each visit. We were able to discuss any queries we had in real time and any inevitable problems that arose were dealt with quickly and effectively.
We couldn't be happier with the build and the way everything was managed during what was a difficult time for staff and supplies. We would recommend WYW without hesitation.

Glazing panel in our bi-fold doors replaced by Mark today. Very efficient, knowledgeable and courteous engineer who really cares about his customers. Fantastic advert for the business, i hope they appreciate him!

We live in a conservation area and we needed windows that would match the style of our early Victorian property and that would meet all of the Council's planning requirements.

The windows and doors supplied are excellent and the installation was first class.
Highly recommended.

From the first discussion regarding a quote for replacement roof and windows, to the final product I have been impressed. There were no pushy salesmen, everything agreed and arranged over a period of time. 
All the tradesmen were polite, extremely good at their job and cleaned up well at the end of the day. When I did have niggles or queries they were explained and/or sorted. The final fitter was extremely helpful. Very impressed with his help, advice and work. 
The windows and doors are excellent quality and the new roof has made a massive difference. I would certainly recommend this company…

If you want windows that let in water then I recommend this company, we had a solid roof put on our conservatory and they had to fit a frame and new window above the patio doors. First time it rained water came in they came out and bad mouthed the first installers then allegedly put it right. We’ve had them back 3 times before the leaks were fixed “we hope”.
Unfortunately the water ingress caused damage to shutters and lifted the flooring I pointed this out to WYW and they refuse to except responsibility for the damage. First excuse I should have informed them earlier I pointed out I did, Second excuse it was an “act of god” I pointed out it was an act of poor workmanship. Third excuse it was suggested I should have kept a visual on the work they carried out in case it wasn’t fit for purpose in so many words.
As I’ve said if you want windows that do not keep out the elements then this is the firm for you.

I would not recommend this company under any circumstance, rude and unprofessional. Their customer installation team are non existent and are not interested in any complaints.

Lynn in Customer Services advised me to send an email with photographs. Dawn arranged for an engineer to visit the following day. Alan came at 07.30, the first job of the day, and sorted the problem. He also reassured me that the problem was not serious.
Excellent service all round

Following a couple of issues with our extension, Neil came and re-engineered both the guttering and lead flashing. He came when promised and sorted out the issues to our satisfaction. Things do go wrong sometimes, but the customer service was good and the issues sorted, so we remain happy customers. Thanks to the after care team and Neil!