Replacing patio doors. All staff very professional. Came when they said and did what they said. Wrong handles fitted at factory on doors but the fitter did his best to source replacements and return quickly to fit correct ones. My only comment (not criticism) would be that the new doors were narrower than those they replaced and the old silicone was left on the brickwork. This was rectified by additional trim after the fit but it would have been useful for the salesman/surveyor to mention this at the start and perhaps suggest ways this could be overcome on completion. other than that very satisfied at the moment.

We wanted to replace the majority of our windows and doors so contacted 5 Star Windows due to them being local and having a good reputation. Initial contact was great and an appointment was made with a sales adviser. Mike was excellent in presenting us with many options and the quote was very competitive. However, the main reason for us choosing them was the quality of the products. The next stage of the process was poor, we were informed of a potential date of installation and quite quickly we realized that the company was too busy to meet its original promise and we ended up with a long wait of almost 4 months. Had we known it would take this long we would have continued but it would have been better if they had been honest from the start. Communication was awful and we had to keep chasing them for updates, a surveyor was sent around but made mistakes and we had to wait for another surveyor to attend before they could begin production. None of this was sent over to us and if we had not have chased we may still be waiting now! Thankfully the products were made and a date of installation was agreed. Now for the best part, the quality of the installation was wonderful and far exceeded our expectations. Gavin and Neil were very professional and had immense skill in both the fitting but also coming up with better options than the surveyor in terms of finish and tricky issues that they faced in dealing with an old Victorian house. The finished product is breathtaking and not only the quality that we hoped for but the look is outstanding. Whilst we were met with difficulties throughout the process, we would certainly recommend them purely for their installation and quality. If they could iron out the poor communication then they would have had 5 stars themselves.

Very efficient service from start to finish. Will use again

Very impressed with the whole service. We were reccomended the company through a colleague and were delighted with the finished process. Ross who came to visit us and assist us with the design was extremely helpful, and was not pushy at all when pricing up the project, which was really refreshing to see! Phone calls to the office were answered and staff very friendly- we mainly dealt with Trina who was excellent at keeping us up to date and answering any queries we had. The two builders who came to fit the project worked through terrible weather (minus 2 and snow!) and didn’t complain once! Both extremely friendly and fitted the door, panels and window to a really high standard! Thank you all once again, we have now reccomended to a friend in powick we were that pleased!

All staff were a joy to deal with, installation date was not as soon as we had hoped ( after snow). Installers worked like Trojans to get water tight in one day. Snagging took a while to organise. Tilt and turn window did not fold back as ordered. a few bits missing initially but everything got sorted. Love it, made a big difference to temp.

Good presentation and good fitting by pleasant staff.

Always friendly and professional to deal with. Always happy tò correct any problems.