23 Feb 2019
The installation of my porch exceeded expectations...
The installation of my porch exceeded expectations in every way. The job itself was completed quickly in less than a whole day and is a superb-looking structure, guaranteed for ten years. The installer mentioned that the original surveyor's measurements were absolutely correct, and that helped a lot. Also very pleased that the two-man team re-positioned doorbell and the small external black circular water meter reader further along the house wall, as I had been a bit apprehensive about this. He also removed (and CLEANED!) the ceramic house number plate and re-positioned this as well. A well-mannered team, also a punctual arrival and courteous departure. I have no hesitation in recommending 5 Star.
Mary-Ann O'Leary
DoorsWindows
22 Feb 2019
Very efficient, polite workmen. Job should have...
Very efficient, polite workmen. Job should have taken two days but a second team turned up after their job had been cancelled so the work was completed in one day - brilliant! There were a couple of small problems that the fitters pointed out at the time of fitting and ordered the replacements there and then. These came and were fitted 7 days later. Cannot fault the service. They worked in a very considerate manner, closing doors wherever possible to limit the noise etc. I have used 5 star before and I had no hesitation in using them again. I would recommend their service and efficiency to anyone wanting replacement windows. A very good service from the initial enquiry to the completion.
Mary Beaty
DoorsWindows
24 Jan 2019
Susannah SKINNER
DoorsWindows
15 Jan 2019
Very efficient. There was a problem the following...
Very efficient. There was a problem the following day with closure on one door and one window but some came round that day and resolved the issue. Very happy.
Robert Eaton
DoorsWindows
03 Jan 2019
Very pleased with our window and door
Very pleased with our window and door
Sarah Davis
DoorsWindows
21 Dec 2018
A very good job fitting 3 small windows around my...
A very good job fitting 3 small windows around my cellar hatch.
Fitter was very polite and efficient. Happy to accommodate and work with my builder who was fitting the roof section at the same time.
Would certainly use again and recommend to others.
Anthony Harris
DoorsWindows
17 Dec 2018
A good quality product, disappointed in...
A good quality product, disappointed in communications throughout the installation which ran several weeks over.
Mr Richard Norman Washbrook
ConservatoryOrangery
03 Dec 2018
Nothing but problems. Fitting date cancelled,...
Nothing but problems. Fitting date cancelled, twice (poor excuses) fitted in a rush and very poor standard. Follow up OK. Door still not up to quality. Very draughty and not worth £1000
Paul Knight
DoorsWindows
29 Nov 2018
A very good company, could do better with...
A very good company, could do better with communication within their various departments as well as with the customer
Gowri shankar Subash
DoorsWindows
15 Nov 2018
Used 5 star 3 times in the past because they were...
Used 5 star 3 times in the past because they were good. They are not any more. Loads of problems, shoddy glass quality, didn't turn up when promised and wasted a day's holiday waiting, constantly having the chase them up, promised things that never happened, replacement units themselves needed replacing. Good initial sales experience, utter garbage after that.
Robert Goddard
DoorsWindows
19 Aug 2018
Although on the whole we are currently satisfied...
Although on the whole we are currently satisfied with the installation there are a couple of things we would point out to help you improve your service in the future. The sales person gave us an unrealistic timescale for how long the installation would take - we were originally told 2 - 3 days! There was a lack of communication within 5 Star regarding a certain aspect of our installation - it does not appear the relevant information was passed from the surveyor to the installers. Whilst the installers were good and the plasterers were excellent, unfortunately the electrician turned up 2 days late and was not as professional / helpful as everyone else who came to site. It would be good to have someone from 5 Star keeping the customer up-to-date throughout the installation & co-ordinating the other tradesman.
John Soares
ConservatoryOrangery
13 Jul 2018
A slow start getting from design to installation...
A slow start getting from design to installation company having better contacts with plumbers to move boiler flus etc would help. All installation teams friendly, hardworking, helpful. Final products are good and quick to resolve any issues. Price fair but 'sale' did not appear to be genuine.
