We were very impressed with the Kidderminster showroon and the reception staff who answered every question we asked.

Salesman's appoinment was booked, he arrived on time, was definitely not pushy, explained every thing to us and when requested gave us an acceptable quote.
Installation, although delayed by a few days, was expertly carried out with due care, resulting in a job we are very pleased with.

Things went great at the start, right products, fantastic price, the salesman was ace, explained everything in great detail. The deal was a 'no brainer, at that bargain price, having checked out the opposition.
The surveyor measured up, explained the slight complication to our setup, being an older property! The original window frames had a sash box set up, which had been modified by previous owners, and a framework had been installed, hiding over the mechanics. He advised that the frame should remain in situ, thus reducing the complication, and simplifying the fitting. Definitely, the way to go, easy fit, window out, window in, no problem!
NO such luck!
The frames supplied turned out to be too big, and wouldn't fit in the existing framework, so they couldn't be fitted on the day! There then followed a period of visits from the surveyor, etc, trying to decide who was at fault!
We eventually decided that the way forward was to accept the frames as supplied, but this involved removing the existing sash box frames, thus creating even more work than intended. A plasterer had to be involved to reinstate the surrounding window frame, and so we had to endure even more mess! Both windows had this treatment!
In fairness to '5 Star', they persevered throughout, and even though the job was drawn out, we couldn't fault the workmen. They made sure they cleaned up, every time! The resulting job was fantastic!
Thank you 5-star windows, we hiccupped along the way, but the final result was worth every penny, well done. I wouldn't hesitate to recommend your company!

I am absolutely delighted with my 3 replacement windows. The workmanship is excellent and finished to a very high standard.

For the 48 years I have been in this house, during that time a number of new windows and doors have been fitted by different companies, but I can honestly say I have never experienced such a professional company as 5 Star. They are excellent in all aspects from the first contact to the final fitment. The product is of the highest standard and fitted to a very high degree of workmanship. I would have no hesitation in recommending them to my friends and hopefully will use them again in the not too distant future.

Our conservatory has just been completed to a very high standard. We were very impressed by all of the trades involved in the work from the groundworkers, bricklayers, window fitters , electrician ,plasterer and floor layer. We were pleased to have a project manager who kept us informed at each stage of the work. All were polite and efficient. It took longer than we hoped but that was down to extremely poor weather over the period and of course also the Covid restrictions. Would highly recommend this company.

Two New external Doors fitted to replace two rotten wooden doors.
Both Doors arrived to the style and standard chosen.
Both doors fitted to an excellent standard within the timescale allotted.
All the mess cleaned up and taken away excellent job done John/

We had two New Outside Doors fitted to replace Two rotten wooden doors.
Both doors arrived to the style and standard chosen.
Both doors fitted to an excellent standard.
All the mess cleaned up and taken away, an excellent job done within the allotted timescale
Well done John

For us this was a major project to demolish our existing conservatory and build a replacement. The only reason we have not given a '5' rating was that we were advised at the start that we would have an allocated project manager who would visit us and keep in contact during the 5 week job. This did not occur. We had four or five different tradesmen teams working on the job and they were all excellent. However, there were instances where we thought communication between them and head office could have been better as we had to explain a number of things that we had agreed with the sales team that had not been passed on to the tradesmen. Whilst we were able to communicate to head office via email we felt that we should have been able to talk regularly to the project manager. As to the quality of the workmanship and products, we are very pleased. Small snagging issues were dealt with efficiently and we are delighted with the end result.

We are very pleased with our new conservatory roof. All the workmen were friendly and polite and the work was completed efficiently. We've given a 4 star review because we thought communication with us from 5Star could have been better.

We had x 3 windows fitted plus a new composite door. This should of taken around 2 to 3 days to install.
Initial installation was botched by the fitters which then led to full, satisfied completion in around 1 year. The pandemic did not help, neither did the poor workmanship of the initial fitters.
A good company listens to its customers, accepts its failings and put things right. 5 star did this and after numerous fitters and surveyors the work was completed.
The products are well made and should last as there is a 20 year guarantee.
I would use this company again but would insist on experienced fitters for any future project. A good company is only as good as the people it employs.

Windows installed on 7th December 2020. The beading was appalling and the glass was scratched severely on 2 of the windows! One window didn’t open without catching! Very disappointed but it just got worse! Complaint made, after numerous emails, to no communication, to having the triple glazed glass in my windows replaced numerous times! Lied to by operations manager, very visible large fingerprints on the middle pane of glass after being told humans are not involved in the process of putting the sealed glass units together! Very miserable engineer (every time he came out) who is used as the person to rectify problems! No care given to customer dissatisfaction, brand new blinds damaged (they did replace them but not the point). The beading on the windows could not be fixed by 5Star or the manufacturer, that’s right 5star do NOT make the frames or the glass, they are manufactured elsewhere and transported, so disregard the sales pitch they make them! The beading now is just about acceptable but not what you expect from brand new 5star windows. It took an uncountable amount of attempts of the beading to be fitted! The kite marks on the glass on all three panes on all windows in different corners! Customer service absolutely horrendous! For this only to have been completed on 4th May 2021, some 5 months later! Oh not to mention the damage to 2 of the 3 frames from the amount of attempts to get the beading to fit, which we were provided with a minimal ‘goodwill’ gesture to compensate! My brand new windows which have been through more in the 5 months they have been in, than any window would ever go through in their normal life time! This is an honest review for others to make an informed decision whether to use 5star! I went to this company from their alleged reputation to be faced with the worse stressful 5 months. There is so much more that can be said with what went on, but this is an accurate summary! The only positive I can say is the triple glazing glass has made a considerable amount of difference to the noise levels! 

One window bought to replace a very old window in a bathroom. 
Quite a long turnaround, but I understand this is industry standard - 5-6 weeks.
 Initial measurements were incorrect, so window did not fit when arrived. 
Team remeasured and replaced window within a reasonable time frame. Very happy with the quality and look of the window now fitted, but a shame about the mistake and delay. Luckily didn’t cause too much inconvenience. 
All in all, happy with window.