Overall very pleased with the result. Project did however take longer than anticipated due to manufacturing / scheduling issues and hot temperatures which adversely affected the plastering. Great friendly team from all those we had dealings with. Also manged to incorporate bespoke LED lighting which was not part of the standard offering. Would happily recommend & use their services again.

Work carried out quickly and efficiently. Pleased with the products chosen.  Some wider trim required to cover gap between door frame and original floor. Some window buttons to allow windows to be moved to allow cleaning from the inside are too stiff and require a screw driver to move them. Unfortunately we found some old screws lying in the gravel parking area from the old windows, probably when loading the van with the waste.

We were very impressed with the Kidderminster showroon and the reception staff who answered every question we asked.

Salesman's appoinment was booked, he arrived on time, was definitely not pushy, explained every thing to us and when requested gave us an acceptable quote.
Installation, although delayed by a few days, was expertly carried out with due care, resulting in a job we are very pleased with.

Things went great at the start, right products, fantastic price, the salesman was ace, explained everything in great detail. The deal was a 'no brainer, at that bargain price, having checked out the opposition.
The surveyor measured up, explained the slight complication to our setup, being an older property! The original window frames had a sash box set up, which had been modified by previous owners, and a framework had been installed, hiding over the mechanics. He advised that the frame should remain in situ, thus reducing the complication, and simplifying the fitting. Definitely, the way to go, easy fit, window out, window in, no problem!
NO such luck!
The frames supplied turned out to be too big, and wouldn't fit in the existing framework, so they couldn't be fitted on the day! There then followed a period of visits from the surveyor, etc, trying to decide who was at fault!
We eventually decided that the way forward was to accept the frames as supplied, but this involved removing the existing sash box frames, thus creating even more work than intended. A plasterer had to be involved to reinstate the surrounding window frame, and so we had to endure even more mess! Both windows had this treatment!
In fairness to '5 Star', they persevered throughout, and even though the job was drawn out, we couldn't fault the workmen. They made sure they cleaned up, every time! The resulting job was fantastic!
Thank you 5-star windows, we hiccupped along the way, but the final result was worth every penny, well done. I wouldn't hesitate to recommend your company!

I am absolutely delighted with my 3 replacement windows. The workmanship is excellent and finished to a very high standard.

For the 48 years I have been in this house, during that time a number of new windows and doors have been fitted by different companies, but I can honestly say I have never experienced such a professional company as 5 Star. They are excellent in all aspects from the first contact to the final fitment. The product is of the highest standard and fitted to a very high degree of workmanship. I would have no hesitation in recommending them to my friends and hopefully will use them again in the not too distant future.

Our conservatory has just been completed to a very high standard. We were very impressed by all of the trades involved in the work from the groundworkers, bricklayers, window fitters , electrician ,plasterer and floor layer. We were pleased to have a project manager who kept us informed at each stage of the work. All were polite and efficient. It took longer than we hoped but that was down to extremely poor weather over the period and of course also the Covid restrictions. Would highly recommend this company.

Two New external Doors fitted to replace two rotten wooden doors.
Both Doors arrived to the style and standard chosen.
Both doors fitted to an excellent standard within the timescale allotted.
All the mess cleaned up and taken away excellent job done John/

We had two New Outside Doors fitted to replace Two rotten wooden doors.
Both doors arrived to the style and standard chosen.
Both doors fitted to an excellent standard.
All the mess cleaned up and taken away, an excellent job done within the allotted timescale
Well done John

For us this was a major project to demolish our existing conservatory and build a replacement. The only reason we have not given a '5' rating was that we were advised at the start that we would have an allocated project manager who would visit us and keep in contact during the 5 week job. This did not occur. We had four or five different tradesmen teams working on the job and they were all excellent. However, there were instances where we thought communication between them and head office could have been better as we had to explain a number of things that we had agreed with the sales team that had not been passed on to the tradesmen. Whilst we were able to communicate to head office via email we felt that we should have been able to talk regularly to the project manager. As to the quality of the workmanship and products, we are very pleased. Small snagging issues were dealt with efficiently and we are delighted with the end result.

We are very pleased with our new conservatory roof. All the workmen were friendly and polite and the work was completed efficiently. We've given a 4 star review because we thought communication with us from 5Star could have been better.