FIXER CAME ON THE DAY PLANNED AND FITTED THE UNITS AND MADE A GOOD JOB.
HE WAS VERY GOOD AND POLITE, AND CAME TO OUR BUNGALOW EARLIER THAN THE TIME GIVEN. GREAT.

The contract was agreed Feb 2021 and installation completed in January 2022.
There were a few changes to the contract in May for one window which I was advised wouldn't achieved the desired results so that was cancelled from the order. And I upgraded two windows prior to that date.
I was promised multiple installation dates from late May 2021 but it was September 2021 before the installation started. It was meant to take 5 days but due to the hap-hazard approach it didn't complete until January 2022.
In that time I escalated to the MD three times and also used the finance organisational route to represent me as well in the hope of a successful resolution.
Eventually some focus was put on the order and after multiple snag lists were composed I now have the windows and doors installed.
Most of the windows required 'fixing' which I'm told is a manufacturing issue and the back door had to be replaced.

We had a back door and 2 windows fitted. The fitters were very helpful and considerate. The service was wonderful, would strongly recommend!

5 Star recently replaed my large lounge window. The work was carried out carefully and efficiently, with the fittrs taking great care to restore the surrounds perfectly.

Arrived on time, replaced the old door for new and made a very good job of the installation. The new door looks great and no mess left behind, all in all we are very happy. The only niggle was the 5 star sign I found screwed to my fence without permission.

Recently used 5-Star to install a new side door into our garage. Very pleasant fitter arrived on time and did an excellent job of fitting. Door and locking mechanism appears to be of very high quality.

5 Star replaced my front door and updated my Roofline and guttering. The team who came to carry out the installation were very professional, helpful and polite at all times, despite having to overcome a few unexpected issues. They were hard working and took pride in their work, ensuring everything was left tidy on completion.
The end product has greatly enhanced my property and I am very pleased with it.

5 Star replaced my crumbling open porch with an enclosed porch but left the roof in tact as requested. They also included a sliding window in the design, once again at my request, despite not usually supplying that type of window.
There were a couple of delays but I was kept informed and promptly given alternative dates. The two fitters were exceptional and worked without breaks each day. They were friendly and informative and tidied up well after each days work.
I cannot fault the service I’ve received from 5Star.

Had £11k of windows and doors fitted in February 2021 by 5 star. They lost 1 glass unit during fitting, some of the windows had hardware missing and some windows had wrong hardware fitted.
The front door was scratched which was touched up and looked worse and 5 glass units were scratched removing adhesive labels. We had excuses for months while they fitted windows and doors for others. The repairs and replacements were finally finished in November 2021

Had £11k of windows and doors fitted in February 2020 by 5 star. They lost 1 glass unit during fitting, some windows had hardware missing and some windows had the wrong hardware fitted.
The front door was scratched which was touched up and looked worse and 5 glass units were scratched removing adhesive labels. We had excuses for months while they fitted windows and doors for others. The repairs and replacements were finally finished in November 2020.

Happy with the outcome. All staff were patient with our numerous changes from original order. Installation was efficient. All detritus was removed. Would have given 5 stars but only first 10yrs of the guarantee include labour, yrs 11-20, parts only.

I had chosen this company over others because their product seemed superior. The service was uncoordinated (window fitters arrived but scaffolding had not been erected) and schedules were stretched and not adhered to. A window was fitted that was not according to requirements and later a reduction in payment was offered adding delays. The workmen were polite and worked hard and tried to leave the place clean but left me with a feeling that they will do the bare minimum possibly because they are not given all the details of the work required. The product is fine but the 20 year warranty offered with the initial contract turns out to be not exactly that(20 yrs unconditional).