While we have eventually ended up with the product we wanted and to the standard expected, the process of getting there has been long, frustrating and full of problems.

During the building phase (floor and walls) the builder arrived with the wrong plans completely. On the second day, he had been given our plans but these were still wrong. It took our intervention and a visit from 5 Star's Technical Manger to sort out what was to be built. However, this meant that the builder had to work without any plans.

Obviously we were quite frustrated with the start to the project which was only added to when we waited in until early afternoon one day soon after only to find out, after contacting the builder ourselves, that he wasn't coming on that day.

Because the builder had no plans or instructions, we were also unaware of what was supposed to be happening about our drainage. As a result, we agreed to leave that for the time being until this was sorted out. This was a mistake because 2 months later we had to make contact several times to get this done. This was despite the surveyor visiting, picking up on this and telling us he would get it arranged.

The fitters of the windows and roof were very quick and looked impressive. However, this was probably the cause of several problems we encountered with leaking and incorrectly fitted gutters. However, all faults were eventually corrected after 3 or more visits.

5 Star provide a good product that we are now happy with. It is a shame that they let themselves down with poor internal communication that left us very concerned throughout the project. We were disappointed at the overall service we received and because the project took 6 months to complete when we were originally told 10 to 12 weeks.

So easy to arrange. Sales rep visited with brochures. We chose the new door. The engineer then did a site inspection confirming measurements and our wishes. The fitter came at 9 am, removed the old front door and side windows , installed the new one . All finished and cleaned up by 12.30! Very straightforward . No hitches or problems. No redecoration needed. Lovely new double glazed white soundproof, windproof door.

Whilst the windows are good quality, the whole experience of 5 star windows has been very disappointing.
From placing an order and paying deposit to final completion of numerous remedials took 9 months.
After sales were very quick to contact for outstanding payments but very slow on resolving issues.
I had to lose time from work several times to accommodate their repeated return visits.
Not a company I would recommend.

Fitter was on time, friendly. He worked quickly and efficiently. I was VERY pleased with the end result. He explained several things about the workings of the new doors and how best to clean them. The old doors were taken away and the area left clean and tidy. Thank you

The job was to replace two large sliding doors with double glazed replacements. When the job was finished the fitters pointed out that there was a two foot crack in the one door glass and they told me that they thought that that we would not want to pay for them, to which I agreed.
However we were then chased for payment later that day and again the following day relatively aggressively.
We then heard very little and we were not at all impressed with the way the company had dealt with this problem.
Finally we did get a visit from a senior manager, Damian, who apologised profusely he and restored our faith in the company.
We have now placed two further orders with the company and are hopeful that the experience will be much better.

From the sales lady that came around to show us samples and take measurements, to admin, time-keeping, communication, workmanship and the product - what a pleasure. Everyone was helpful, keeping us in the loop. The work done done neatly and timeously. They delivered exactly what they advertise.

Really pleased with the finished conservatory, spending lots of time in there already and its still January! Good quality, very professional work from start to finish. 

Initial consultation was full of promise and the salesman worked well with us to realise our vision.
The lead time after the initial base build was far longer than we had been led to believe. We were told initially 2 to 3 weeks the actual wait was 9 weeks. During this time the base was totally soaked with water as a result of being exposed to the elements, water was even rising up the breeze blocks.
After final clean down there were several areas which needed rectifying. An example being the floor membrane was left untrimmed and the use of a sticky filler instead of proper plaster that didn't dry out properly when installing the sills.
The main concern was the floor which had a groove in it ,together with crumbling by the doors. We believe this was due to the length of time the base was left open to the rain and bad weather over the winter months.
We are pleased with the final conservatory but unfortunately disappointed with our overall experience .
It has felt like a protracted build where five Star windows should have been a lot more Pro active paying attention to detail and unprompted communication.

As always very pleasant surveyor and the window fitter.
Old window removed cleanly with no damage to surrounding wall and plaster and outside rendering. New window exactly as ordered was inserted and fixed and the whole job was first class. Does the job we ordered it for the room is now much warmer and the frame much easier to look after, no more painting.

We recently had new French windows fitted.
The whole process went about as smoothly as could be hoped, and the job was completed in less than a working day.
The fitter was pleasant and assiduous and very competent, and checked we were satisfied before he left.
The doors themselves are excellent and as described, and a huge improvement on the previous ones.

Contract agreed June 2021 but completion not until January 2022. We can understand some of the delays due to the pandemic.
All the tradesmen were very efficient, friendly and polite and very hard working not stopping for breaks during the day.
We are very pleased with the quality of the conservatory and the locking systems and the new patio door to the lounge.

Overall we are very pleased with our new garden room and with the quality of its materials and installation.  The workmen were polite and punctual, cleaned  up at the end of each day and were always ready to answer our questions.  The office staff at 5 Star kept us well informed of what was happening at times when we encountered glitches, e.g. because of delays arising from staff self-isolating or shortages of materials and they were quick to deal with any issues on which we needed clarification.  Our only complaint was that the first electricians who came did a very poor job, leaving the electrics in an unsafe state.  However, when we reported this to 5 Star they took immediate action: they arranged for another electrician to come out the next day (a Saturday when he did not usually work) and all the necessary remedial work was carried out on the following Monday.  Having previously been badly let down by another local firm we were reluctant to hope for too much but when we contacted 5 Star we felt we were in safe and efficient hands and would be very happy to recommend them.