21 Nov 2014
Only minor details prevented a perfect score. Some...
Only minor details prevented a perfect score. Some aspects of the quote were wrong and had to be corrected by the surveyor. I know that that is the surveyor's job but, perhaps, more training of the sales staff would get the details right first time and reduce the risk of something slipping through. It took 4 weeks to get a replacement made for a window frame that arrived with a scratch on it and one of the door seals still needs fixing 7 weeks after installation.
Overall, however, I am still very happy with the product and with the attitude and work of 5 Star's staff.
DONALD NEIL
DoorsWindows
20 Nov 2014
Very good service second time we have used them
Very good service second time we have used them.
Jonathan haley
DoorsWindows
13 Nov 2014
On the whole we are very pleased with the finished...
On the whole we are very pleased with the finished conservatory. Main niggle was lack of contact from 5 Star's staff during build process to check whether we had any concerns. However, everyone involved in the project responded quickly and efficiently when we did have queries and were always extremely polite and courteous.
John Bowyer
ConservatoryOrangery
12 Nov 2014
Very pleased - quality product
Very pleased - quality product.
Mrs Amanda Pickering
DoorsWindows
07 Nov 2014
Let down by surveyor
Let down by surveyor.
Malcolm Jeffs
DoorsWindows
07 Nov 2014
I was annoyed that I had to wait so long for a...
I was annoyed that I had to wait so long for a copy of the design of the installation. Otherwise we are happy with the results.,
Thank you.
.
david grosvenor
DoorsWindows
03 Nov 2014
Susan Green
DoorsWindows
01 Nov 2014
Fitter arrived 45 min early, not been told 9am...
Fitter arrived 45 min early, not been told 9am start.
Alarm on garage door not refitted correctly and necessitated £110 call out from alarm company. Nonetheless, you awarded me compensation. So customer service and overall experience very good. This work was on my garage. 5star previously supplied all doors and windows to my house. Very good job.
Peter C Johnson
DoorsWindows
31 Oct 2014
We were very pleased with the whole operation from...
We were very pleased with the whole operation from start to finish, having used 5 Star for a window product previously we felt confident to use them again. In our case definitely a 5* job.
ken martin
DoorsWindows
31 Oct 2014
The team at 5 STAR have been great, all very...
The team at 5 STAR have been great, all very helpful and have rectified any problems along the way. I am very pleased with the workmanship and the diligence of the professionals in my home (bricklayers were easy on the eye). A special thanks to Edward Westbury for advising me on my doors and taking the time to show me the warehouse so I was aware of the style. I look forward to using my extra space!
Hannah Yardley
ConservatoryOrangery
29 Oct 2014
Christine Pomeroy
DoorsWindows
22 Sep 2014
Fitting of new doors - front door and associated...
Fitting of new doors - front door and associated side windows, back and utility room doors.
5 Star staff were punctual, very professional and provided an excellent service overall.
Minor issues over locks and hinge covers were resolved quickly and efficiently.
I would recommend 5 Star without reservation.
