One window bought to replace a very old window in a bathroom. 
Quite a long turnaround, but I understand this is industry standard - 5-6 weeks.
 Initial measurements were incorrect, so window did not fit when arrived. 
Team remeasured and replaced window within a reasonable time frame. Very happy with the quality and look of the window now fitted, but a shame about the mistake and delay. Luckily didn’t cause too much inconvenience. 
All in all, happy with window. 

The end product is excellent, but the build process has been fraught with issues. Poor customer services, and the communication between all the various builders/installers and 5-Star and with us was appalling. There were too many problems and issues coupled with a lack of understanding of the importance of good customer relations.

Very good, big improvement. Cleaning on completion was rubbish and organisation not great.

Phone contact was rubbish. Promised to get back to you, but didn't. Didn't come back and plaster for three weeks. Which we had to sort out.

Overall good quality products and service.

The sales process was great, very professional and the price was good. We ordered just before Covid so expected to be impacted and didn't mind waiting. We were given an installation date and what followed was a catalogue of issues- incomplete work, sloppy finish, installers not turning up twice and communication was very poor. To fit 3 aluminium windows took 6 appointments! We accept Covid caused difficulties but felt they over promised and under delivered, we did end up raising a complaint that was dealt with well. Now that the work is complete it looks great but the experience we had was really disappointing unfortunately. I hope once Covid impact has settled they get back on track as they do seem like a good local business with the customer at heart I just think we hit a bad patch for the business due to covid.

We waited over weeks for the installation to be completed and needed to push. We still do not understand why some of the windows are very loose.

A nightmare installation, still leaks.

Whilst the end product is great, the planning project management and execution was very poor.

great quality windows and installations at a good price but shocking service and communication from the office.