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1,511 Reviews
Overall Rating
About 5 Star Windows & Conservatories
At 5 Star Windows & Conservatories, we design our products to make the most of your property. Our thoughtful options, numerous features and superior Customer service provide a level of comfort and pleasure that will transcend into all aspects of your life. It is our passionate pursuit of perfection that makes our Customers amongst the most satisfied in the UK today.

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    17 May 2021

    Good quality, problems dealt with effectively

    One window bought to replace a very old window in a bathroom. 
    Quite a long turnaround, but I understand this is industry standard - 5-6 weeks.
     Initial measurements were incorrect, so window did not fit when arrived. 
    Team remeasured and replaced window within a reasonable time frame. Very happy with the quality and look of the window now fitted, but a shame about the mistake and delay. Luckily didn’t cause too much inconvenience. 
    All in all, happy with window. 
    Alice Ferguson
    15 Apr 2021

    New Conservatory

    The end product is excellent, but the build process has been fraught with issues. Poor customer services, and the communication between all the various builders/installers and 5-Star and with us was appalling. There were too many problems and issues coupled with a lack of understanding of the importance of good customer relations.
    C Hollier
    01 Feb 2021

    Very good.

    Very good, big improvement. Cleaning on completion was rubbish and organisation not great.
    Steven Morris
    18 Jan 2021

    Phone contact was rubbish.

    Phone contact was rubbish. Promised to get back to you, but didn't. Didn't come back and plaster for three weeks. Which we had to sort out.
    Penny Howarth
    24 Sep 2020

    Overall good quality products and service

    Overall good quality products and service.
    Ian Tidmarsh
    16 Sep 2020

    The sales process was great, very professional and...

    The sales process was great, very professional and the price was good. We ordered just before Covid so expected to be impacted and didn't mind waiting. We were given an installation date and what followed was a catalogue of issues- incomplete work, sloppy finish, installers not turning up twice and communication was very poor. To fit 3 aluminium windows took 6 appointments! We accept Covid caused difficulties but felt they over promised and under delivered, we did end up raising a complaint that was dealt with well. Now that the work is complete it looks great but the experience we had was really disappointing unfortunately. I hope once Covid impact has settled they get back on track as they do seem like a good local business with the customer at heart I just think we hit a bad patch for the business due to covid.
    Tracy Crowton
    16 Sep 2020

    Terence sealey
    14 Aug 2020

    Richard Berry
    14 Aug 2020

    We waited over weeks for the installation to be...

    We waited over weeks for the installation to be completed and needed to push. We still do not understand why some of the windows are very loose.
    Tim Scorer
    12 Aug 2020

    A nightmare installation, still leaks

    A nightmare installation, still leaks.
    Philip S Hipkiss
    12 Aug 2020

    Whilst the end product is great, the planning...

    Whilst the end product is great, the planning project management and execution was very poor.
    Thomas & Hayley Williams
    21 Jul 2020

    great quality windows and installations at a good...

    great quality windows and installations at a good price but shocking service and communication from the office.
    Joanne Ladsbrook