24 Jan 2017
Sandra Pearson
ConservatoryOrangery
24 Jan 2017
Mostly pleased with everything, however we noticed...
Mostly pleased with everything, however we noticed the old windows were left on the drive. We didn't notice this until the fitter had left. We called the office who said they would get the old windows collected the following day, they did not collect. We then disposed of them ourselves. We also had two scratches on the new front door that have now been coloured in. This was done quickly and so far the 'repair' is looking ok although a bit of a disappointment on a new door.
The fitter was great and took pride in his work, I think leaving the old windows was just a slip of the mind, it was late in the day when he finished and zero degrees all day.
Paul edgell
DoorsWindows
06 Jan 2017
Richard Woods
DoorsWindows
03 Jan 2017
We have had several installations carried out by...
We have had several installations carried out by Five Star and we have always been pleased with the product and the service provided.
Anthony Deeley
DoorsWindows
22 Dec 2016
Had front door/side window combination....
Had front door/side window combination. Professional and friendly consultation with Ross, good product and well installed by Rae, have asked for a quote on replacement windows for rest of house.
A Warwick
DoorsWindows
05 Dec 2016
Excellent design + product_ the plumbers need...
Excellent design + product_ the plumbers need replacing.
Mrs Sean Foster
ConservatoryOrangery
05 Dec 2016
Kevin Wright
ConservatoryOrangery
02 Dec 2016
From initial order I had not contact from 5 Star...
From initial order I had not contact from 5 Star for 3 weeks or more. I telephoned and asked when my installation was to take place, I was told they would call me back. I received a call to confirm the installation date, midweek not what I requested, I specifically requested a weekend fitting. I was told they did not like fitting at weekends in case spares were needed, why would you need spares on a new installation ?
Having said that the fitter was excellent his workmanship is very good and we are pleased with the finished product.
5 Star need to keep the customers informed of the progress of the orders.
Michael George
DoorsWindows
30 Nov 2016
We are pleased with the conservatory/ orangery and...
We are pleased with the conservatory/ orangery and were extremely happy with the installation teams and the electrician. The builders were excellent.
The plumber however receives a poor review because of ineptitude.
Overall the company could improve communication.
Mrs C Sampson
ConservatoryOrangery
26 Nov 2016
Very pleased with overall service from start to...
Very pleased with overall service from start to finish. Fitters were very quick and efficient and did a good job. The only other comment I have is that I was expecting the van to show 5 Star Windows and Conservatories on the side, but it was plain. I think this is an area for improvement. Otherwise a happy customer!
Jonathan Reece-Mills
DoorsWindows
03 Nov 2016
Excellent products, installers and workmanship....
Excellent products, installers and workmanship. That said communication in relation to the time scale of the installation, etc, could have been better as I felt we were sometimes "left in the dark" as to what was going on.
David Randle
DoorsWindows
07 Oct 2016