We wanted to replace the majority of our windows and doors so contacted 5 Star Windows due to them being local and having a good reputation. Initial contact was great and an appointment was made with a sales adviser. Mike was excellent in presenting us with many options and the quote was very competitive. However, the main reason for us choosing them was the quality of the products. The next stage of the process was poor, we were informed of a potential date of installation and quite quickly we realized that the company was too busy to meet its original promise and we ended up with a long wait of almost 4 months. Had we known it would take this long we would have continued but it would have been better if they had been honest from the start. Communication was awful and we had to keep chasing them for updates, a surveyor was sent around but made mistakes and we had to wait for another surveyor to attend before they could begin production. None of this was sent over to us and if we had not have chased we may still be waiting now! Thankfully the products were made and a date of installation was agreed. Now for the best part, the quality of the installation was wonderful and far exceeded our expectations. Gavin and Neil were very professional and had immense skill in both the fitting but also coming up with better options than the surveyor in terms of finish and tricky issues that they faced in dealing with an old Victorian house. The finished product is breathtaking and not only the quality that we hoped for but the look is outstanding. Whilst we were met with difficulties throughout the process, we would certainly recommend them purely for their installation and quality. If they could iron out the poor communication then they would have had 5 stars themselves.

Very efficient service from start to finish. Will use again

Always friendly and professional to deal with. Always happy tò correct any problems.

A replacement roof to our conservatory was required, your sales agent and architect between them created just what we wanted. A few weeks two of your fitters came and started the work but due adverse weather conditions had stop. Later in the month three of your fitters turned up and completed the fitting in 1 day and of which we are extremely greatful and pleased with there work. Many thanks to all involved.

Very good when Trevor finished it

Excellent workmanship. Nice and friendly to deal with as a whole. The only problems we had were poor communication between office & installation staff, causing more than a few problems & delays. Overall a very good professional job, therefore we have ordered further work to be done in the new year.

Excellent service overall despite the first installation date being met, then on the next arranged date no one turned up to install it. Third time lucky it was finally installed

The first fitter made a mistake, came back and still didn't fix it. Third time came out and he was brilliant, and fixed the door. Very happy now.