Sales man was not at all pushy which was a good start. Fitters were superb , did a good tidy job . Windows fitted day before the storm so got a good test !
Would order again .

Very pleased with the end result. The two teams worked well and had the whole house windows and doors replaced in three days. (4 bed detached house) There is very minor touching up to do to the front door and one very small mark on one window frames otherwise a great job. Would recommend Orion on price and delivery of the installation, especially during January 2022 when the weather was reasonably kind to us.

We received excellent service from the BAG Team from initial enquiry, through the sales process and finishing with the fitting of the door. Despite the difficult times BAG delivered the door ahead of the planned delivery date. The joiners were efficient, neat and tidy and explained how to maintain the locking mechanism before leaving.
Very satisfied with our composite rear door and will use the firm again

Walter

Really pleased with the finished conservatory, spending lots of time in there already and its still January! Good quality, very professional work from start to finish. 

Initial consultation was full of promise and the salesman worked well with us to realise our vision.
The lead time after the initial base build was far longer than we had been led to believe. We were told initially 2 to 3 weeks the actual wait was 9 weeks. During this time the base was totally soaked with water as a result of being exposed to the elements, water was even rising up the breeze blocks.
After final clean down there were several areas which needed rectifying. An example being the floor membrane was left untrimmed and the use of a sticky filler instead of proper plaster that didn't dry out properly when installing the sills.
The main concern was the floor which had a groove in it ,together with crumbling by the doors. We believe this was due to the length of time the base was left open to the rain and bad weather over the winter months.
We are pleased with the final conservatory but unfortunately disappointed with our overall experience .
It has felt like a protracted build where five Star windows should have been a lot more Pro active paying attention to detail and unprompted communication.

Quality and price of windows and front door is fantastic. Fitters exceptional, very professional. Tidied and cleaned at end of each day. Thoroughly cleaned frames and glass at end of fitting.
Very happy with exceptional service from Orion Windows.

Great Company to work with very happy!

Fabulous! Love them

Floor Damaged.
Incorrect switch fitted.
Frame Gaps on corners.
Endcap lose.
Plaster Cracks.
Poor response to snagging

The contractors came when they said they would,; got on with the work without me being there; and cleaned up so that it was almost impossible to know that workmen had been in the house.

The windows are of high quality, were cleaned, and look fantastic! Two kitchen windows, and one bathroom window. With this level of service and professionalism I can’t wait to add a velux and new kitchen by Bon Accord Glass! Job well done! 

As always very pleasant surveyor and the window fitter.
Old window removed cleanly with no damage to surrounding wall and plaster and outside rendering. New window exactly as ordered was inserted and fixed and the whole job was first class. Does the job we ordered it for the room is now much warmer and the frame much easier to look after, no more painting.

We recently had new French windows fitted.
The whole process went about as smoothly as could be hoped, and the job was completed in less than a working day.
The fitter was pleasant and assiduous and very competent, and checked we were satisfied before he left.
The doors themselves are excellent and as described, and a huge improvement on the previous ones.