Had Glass Room/Conservatory plus 2 set
Bifold doors fitted. Brilliant made such lot difference to light coming into house. Could not be happier. Quality and fitting perfect ( couple minor faults but rectified)
Highly recommend. 

While we have eventually ended up with the product we wanted and to the standard expected, the process of getting there has been long, frustrating and full of problems.

During the building phase (floor and walls) the builder arrived with the wrong plans completely. On the second day, he had been given our plans but these were still wrong. It took our intervention and a visit from 5 Star's Technical Manger to sort out what was to be built. However, this meant that the builder had to work without any plans.

Obviously we were quite frustrated with the start to the project which was only added to when we waited in until early afternoon one day soon after only to find out, after contacting the builder ourselves, that he wasn't coming on that day.

Because the builder had no plans or instructions, we were also unaware of what was supposed to be happening about our drainage. As a result, we agreed to leave that for the time being until this was sorted out. This was a mistake because 2 months later we had to make contact several times to get this done. This was despite the surveyor visiting, picking up on this and telling us he would get it arranged.

The fitters of the windows and roof were very quick and looked impressive. However, this was probably the cause of several problems we encountered with leaking and incorrectly fitted gutters. However, all faults were eventually corrected after 3 or more visits.

5 Star provide a good product that we are now happy with. It is a shame that they let themselves down with poor internal communication that left us very concerned throughout the project. We were disappointed at the overall service we received and because the project took 6 months to complete when we were originally told 10 to 12 weeks.

We have had a great experience with Trademark Windows. From the initial call out right to the window fitting the customer service has been perfect and highly professional at all times. The products (windows) are equally impressive and of the highest quality. I would not hesitate in recommending Trademark Windows.

So easy to arrange. Sales rep visited with brochures. We chose the new door. The engineer then did a site inspection confirming measurements and our wishes. The fitter came at 9 am, removed the old front door and side windows , installed the new one . All finished and cleaned up by 12.30! Very straightforward . No hitches or problems. No redecoration needed. Lovely new double glazed white soundproof, windproof door.

Whilst the windows are good quality, the whole experience of 5 star windows has been very disappointing.
From placing an order and paying deposit to final completion of numerous remedials took 9 months.
After sales were very quick to contact for outstanding payments but very slow on resolving issues.
I had to lose time from work several times to accommodate their repeated return visits.
Not a company I would recommend.