Please Wait a Moment ...

741 Reviews
4.7
Overall Rating
About Orion Windows
Orion Windows was established in York in 1989 and is independently owned. From the early days the founders have worked to build a home improvement company based on recommendations by providing an outstanding service and high levels of customer care. Over the years Orion Windows have grown to become the area’s leading installer in Yorkshire, boasting an impressive showroom with conservatories, orangeries & solid roofs on display and with additional window and door displays. Unlike other conservatory and window companies, Orion Windows refrain from using any pressure selling techniques. We believe that our quality product and service sells itself!

Start a review by rating your experience:

    *Required fields

    Remember not to include your name or names of staff members. Go into plenty of details, talk about the key elements you like.

    I confirm this review is about my own genuine experience, is factually correct and/or represents my honest opinions. I confirm that I understand that it is illegal in the UK to write a review that is false.

    Filter by Product
    20 Dec 2023

    Very happy with my replacement windows

    I had quite a long wait for the engineer to get an appointment then a week before he was due to arrive Orion cancelled it and gave me a later appointment approx 3 weeks later. I was also told it was a two man job but in the end only one came. The engineer was Mark Brown who has actually done some work for me before ( through Orion) he’s extremely good at his job and always very professional. After finishing replacing the 2 panes of glass which he also cleaned and polished then cleared the rubbish and tidied up and left it how he found it. I hope I don’t need any further work doing but if I do I will be requesting Mark for the job. Thank you and well done Mark.
    Ken Attack
    Windows
    20 Dec 2023

    Amazing service

    Mark Brown from Orion visited yesterday. He took us through what had been identified as a problem by another tradesperson (not from Orion) but which was in reality not a problem; he had not been given the part which was required to solve another problem but made sure it would be posted to us; he 'clipped' on a part which had become seperated; he fixed two doors which we had been unable to open easily and finally he looked at our guttering and gave us suggestions about how to deal with build up. Throughout, Mark was courteous, professional, helpful and friendly. To be recommended. Thank you Orion, Thank you Mark.
    Allennz Jones
    Doors
    20 Dec 2023

    Very professional, great job

    We were given useful advice and a full breakdown of costs together with the pros and cons when receiving our quote. There was no attempt to pressure sell.
    When we accepted the quote we were kept fully informed of the schedule and timeframe. The work was all done to schedule by very friendly staff who took care of our property and took pride in their work.
    We are delighted with the result and very pleased the job was done so professionally.
    John Sheldrake
    Windows
    29 Apr 2023

    Poor workmanship will not honour guarantee

    I had a conservatory built by this company. As part of the work they had to move an outdoor tap to make room for the conservatory. The plumber they used worked on the plumbing inside and outside my house. I had a kitchen fitted after the work on the conservatory was finished. About 11 months after it was fitted I discovered a significant leak on the pipework that had been installed by Orion's plumber. It has damaged my new kitchen, ruining the base unit, the draw under the cooker, laminate flooring and kick boards. There is black mould on the walls behind the units which has made the kitchen smell. I complained to Orion before they changed management, they wouldn't accept responsibility for the damage. The new management won't honour the 10 year guarantee and will not take responsibility for the poor workmanship. The flags laid outside all started to move and the concrete crumbled. They did repair this though again it showed poor initial workmanship. Now the pointing on the step they built is crumbling. I would not recommend this company and would urge anyone considering this company for building work to read all the reviews on them not just on this site.
    Paula Durrant
    Conservatory
    07 Aug 2022

    Excellent Excellent Excellent

    By speaking to two neighbours who had used Orion and spoke highly of them, I felt confident in contacting the company for a quotation. The surveyor who called filled me with more confidence I was on the right track. The technician who measured up and the installers continued in the same highly professional way. Undersold and over delivered.
    Trevor Kidd
    DoorsWindows
    03 Aug 2022

    Professional Service

    Good knowledge, good customer service from point of sale through to professional fitting. Quick efficient service. Thank you, very happy with my new door.
    Anne Jessop
    Doors
    22 Jul 2022

    Smooth and Reliable service

    Reliable, friendly and trustworthy local company. No fuss or bother, just efficient service. We replaced 6 Upstairs Windows. Orion took a genuine interest in wanting the business from point of enquiry, with no hassle or pressure, competitive quote and fitted the job in within a few weeks when convenient for us. Highly recommend Orion Windows and their team of workers. Thank you !
    Zak Ali
    Windows
    14 Jun 2022

    Overall a professional and efficient service

    I found the selling experience very easy, no hint of ‘deals’ just helpful advice and a very useful catalogue. Valued not having to pay a deposit, a plus. Very accommodating regarding the organization of the Installation. Unfortunately the fitters were late, did not arrive until 10.15, which was an issue as I had a medical appointment for the afternoon. The fitters did tidy up and made sure I knew how the lock worked.
    Overall I would be happy to recommend Orion windows.
    Julie Bowling Beverley
    Julie Bowling
    Doors
    11 Jun 2022

    Aluminium Bifold doors

    Very pleased with the quality and service provided by Orion Windows.   Our bifold doors were fitted on schedule in accordance with timeline provided.  Staff were always available to answer questions and we felt confident dealing with this company. 
    Alison Rodger Smith
    Doors
    25 May 2022

    replaced windows

    Orion fitted the windows well. The fitters were considerate & well mannered. Two of glass panels need to be replaced as they have marks on them but Orion agreed to replace them without any hassle. As a general point, the fitters need to be more careful as to where they allow silicon to go as it can make the subsequent tidying up more difficult - it was on one of the walls several inches away from the frame.
    Barry O'Connor
    Windows
    20 Mar 2022

    Small conservatory and internal door

    Excellent service throughout the project. Communication with Orion excellent, especially as full planning permission had to be obtained. Work force friendly, polite and on time. Standard of work, excellent. Two points, no final on-site check on completion of works. Payed by BACS transfer but no receipt, paper or electronic received.
    Mr and Mrs Johnson
    ConservatoryDoors
    09 Mar 2022

    Considerate, reliable and tidy

    In recent days Orion staff have been to replace a blown panel in a glass door, realign a door that had moved and replace a front door.
    The office staff were helpful and it was easy to make appointments which were at our convenience. The men who came to the house were efficient, quick, considerate and tidied up after themselves.
    Avis Walmsley
    Doors