Contract agreed June 2021 but completion not until January 2022. We can understand some of the delays due to the pandemic.
All the tradesmen were very efficient, friendly and polite and very hard working not stopping for breaks during the day.
We are very pleased with the quality of the conservatory and the locking systems and the new patio door to the lounge.

Overall we are very pleased with our new garden room and with the quality of its materials and installation.  The workmen were polite and punctual, cleaned  up at the end of each day and were always ready to answer our questions.  The office staff at 5 Star kept us well informed of what was happening at times when we encountered glitches, e.g. because of delays arising from staff self-isolating or shortages of materials and they were quick to deal with any issues on which we needed clarification.  Our only complaint was that the first electricians who came did a very poor job, leaving the electrics in an unsafe state.  However, when we reported this to 5 Star they took immediate action: they arranged for another electrician to come out the next day (a Saturday when he did not usually work) and all the necessary remedial work was carried out on the following Monday.  Having previously been badly let down by another local firm we were reluctant to hope for too much but when we contacted 5 Star we felt we were in safe and efficient hands and would be very happy to recommend them.

Good job at competitive cost - whilst local competitors  were quoting lead times of up to 6 months and demanding 25%  deposits with order  Orion  quoted at once and fitted in 6 weeks.  Their pay when job finished policy is refreshing, and instils confidence  in their work and solvency 

Recommend 

I have recently had new Pennine French Doors fitted at my home by Pennine fitters Paul and Andrew. They did a first-class job and were very professional and friendly. I have always used Pennine for all my home improvements, so I tell all my friends and family: If it's a first-class job you want, Go the Pennine way!

Lee and Ryan were a great team - kept me in the loop throughout the fitting, were tidy, considerate and did a great job. I am thrilled with the end product.

The whole process went smoothly. I made an early change to the specification, and this was done willingly and promptly. The fitters arrived slightly late because of an overrun on their previous job, but the work was carried out efficiently and everything was left clean and tidy. I was shown how to operate the door and lock.

I have just had a solid roof put on my existing conservatory and I cannot praise highly enough the quality of the product and the installation team. The installation team worked in all weather conditions and even replaced existing guttering on the house. The finished product is excellent and would highly recommend this company for price, professionalism and quality.

FIXER CAME ON THE DAY PLANNED AND FITTED THE UNITS AND MADE A GOOD JOB.
HE WAS VERY GOOD AND POLITE, AND CAME TO OUR BUNGALOW EARLIER THAN THE TIME GIVEN. GREAT.

The contract was agreed Feb 2021 and installation completed in January 2022.
There were a few changes to the contract in May for one window which I was advised wouldn't achieved the desired results so that was cancelled from the order. And I upgraded two windows prior to that date.
I was promised multiple installation dates from late May 2021 but it was September 2021 before the installation started. It was meant to take 5 days but due to the hap-hazard approach it didn't complete until January 2022.
In that time I escalated to the MD three times and also used the finance organisational route to represent me as well in the hope of a successful resolution.
Eventually some focus was put on the order and after multiple snag lists were composed I now have the windows and doors installed.
Most of the windows required 'fixing' which I'm told is a manufacturing issue and the back door had to be replaced.

Had new windows fitted by Pennine. Very pleased with the end result. Excellent service throughout, very professional. Appreciated the careful explanations at every stage. The fitters, Dan and John, did a great job, worked very hard, kept noise and mess to a minimum and checked everything carefully. They even replaced furniture afterwards.

We are extremely pleased with the service, products and installation supplied by Joedan Windows & Doors and are thrilled with our new Flush Casement Windows and Turquoise Solid Core Door. Thank you to the whole team.