The whole process was very smooth and the fitting team went above and beyond, even noticing a problem with our front door (which had not been fitted by 5 Star) and staying on to fix it themselves!

I would certainly use the company again and the windows look and feel fabulous.

From the start to finish helpful friendly and a good job done

We were looking for a new front door, living in Kidderminter and we thought we would give 5 Star Windows a try. Well we had excellent service from start to finish by all the staff envolved with our order and insulation.
The guilty of the door was excellent and with the five thedead locks very secure.
The fitter who fitted our done a excellent job, very tidy and cleaned his mess up as he went along.

I love our new front door. The door was installed on time. Unfortunately, we also ordered some cladding and lighting for the area under our car port. This has now been completed but 2 months after the front door even though we were advised that both pieces of work would be finished around the same time. Despite this, the front door and cladding looks amazing so I am very pleased. Hence the 4 star review.

Trademark supplied and installed some replacement windows and a front door, it was a seamless service throughout; from obtaining the quotation, to having the site surveyed and having the work carried out.
For the door we requested a paddle handle, but we found that as my wife has bad arthritis she found it difficult to use. Trademark changed the handle to another type immediately at no extra charge.
That is what I call customer service

This is the second time I have used WYW, the first time to replace windows & doors and glass roof in my conservatory and this time to replace all my windows in the house. Everything has gone well and so far I am very pleased with the results. The three guys worked really hard and really well. Would use WYW again.

Just a very short testimonial regarding the bifold and French aluminium doors fitted last summer. Very good products but they have needed several visits by your technician Mark to remedy some installation faults. The after sales service has been excellent and fully justifies choosing Coastline/Joedan to supply these products but more importantly this service is really a testimony to the time energy and expertise of Mark. He has been a first class representative for your company.

Ahhh. That fateful day. The day that your 40 year old patio door decides to finally give up the ghost and die a death .... So I, much like you, decided to shop around and get some quotes for a replacement door. Some companies out there might as well have donned a tricorn hat, sat astride Black Bess and shouted "Your money or your life" Others out there, a 10 gallon hat and rode in on Silver with a cry of YEEEEEHAWWWW. I was starting to despair. I needed a new door and I didn't want to sell a kidney to get it. Then I found Bon Accord. Right from the get go I was treated as a valued client. The office team were attentive and I will be honest here, very easy to deal with and fun. Yes. Fun. In this modern era of everyone taking everything a little too seriously, having the ability to talk business and have a giggle at the same time is somewhat priceless. Colour me impressed. So appointments were made, and very well kept to, measured up, given a price which came in almost £1000 cheaper than the next rival. Deal done. Oh ohhhhh did someone say BREXIT? Yep. So it slowed things down a little, however this was no fault of the company and they were at all times open and transparent about time lines and so on, then fitting day came around. The fitters arrived when they said they would, they did the job like they said they would, slight lie there, they did more of a job than they said they would. They also repaired a sticky front door for me too. Again. Deeply impressed. They left the job in an impeccably clean and tidy state too. On a job like that, I would naturally have expected a little mess, but with these guys? Nope. Immaculate. Wow. Now aftercare usually pops up as a consideration. Bon Accord have that down pat. There was a tiny issue with the lock. It was reported to the office and with zero qualms or mucking about, the team came out the very next day and repaired it. Fantastic service

Anyone remember Spinal Tap? These guys go up to 11.

For those that don't, go on. Have a Google

To all at Bon Accord, Thank you, you're amazing

My name is Tony Hession and I have corresponded with the MD of WEST YORKSHIRE WINDOWS and his accounts and installation team regarding poor management.
They are in breach of contract by not providing goods and services they WERE contracted to.
If you do not have any constructional knowledge DO NO ENTER INTO A CONTRACT with this company!!

I ordered my new front door with the 5 Star sales representative on August 11th 2021.
My front door was expected within 12 weeks latest.
The door was in stock but the door trims were not so I felt it wise to wait a little longer so that the job could be completed in one go (I was being a fair minded customer as it also save 2 trips of 40 minutes each way for 5 Star.
Lucas the guy I spoke to assured me he would keep in contact. The due date arrived for fitting only for Lucas to tell me the trims were not in stock (Odd because we had booked it for when they had arrived)
So we book another date. This time I phone Lucas to check, no the trims are not there again although they had been ordered they seemed to have disappeared!
We try again, the door is finally fitted on December 16th but no door trims!
The fitter re-orders them. I refuse to pay the full amount until the trims are fitted but my contract states I must pay all but a very small part of it. I am introduced to Craig Iddles who assures me he will sort things.
Next date when trims should be fitted all arranged via Craig no one can come because a lot of the staff have corona virus including Craig Iddles. I wonder if I had not phoned to check that morning if anyone was actually going to let me know that 5 Star were not coming.
January 2022 Craig assures me he has the trims in stock and sends 2 guys to fii them, guess what the wrong colour trims have been ordered ( apparently)each time
We try again Lucas assures me that he will personally oversee that the trims are in stock and that my call is the first call (I have to work and have already lost 3 x half days waiting in for this job to be done and each time it has been cancelled or as in the last time the wrong colour item brought out.
The guys arrive , first call is meant to be between 8.30 am and 10.30am it is now nearly 12 noon I had to phone yet again to ask where they were! They fit them, two nice guys working quickly. I pointed out a bulge where the trim was not stuck down firmly he assured me it was fine. I pay my final amount having been given a £50 discount for all of the half days I have lost , the long wait since door fitting to trim completion, and the general mess up. £50 is all Craig is allowed to offer for such circumstances. So much for customer consideration.
This morning at 9am Paul comes to sort the issue. He does not stick the door trim where it is bulging he just add
24 hours later I send Craig a picture of the bulged area that of course did not stick. Craig organises Paul to call and fix it.
This morning, FEBRUARY 16th 2022, YES 6 MONTHS FROM MY ORDERING THE FRONT DOOR
at 9am Paul comes to sort the issue. He does not stick the door trim where it is bulging he just added some more sealant over the bulge area.
I concede that I have to give up on this and accept it as it is a bodged finish. The door fitting itself is good the door is great. The customer service and waiting and poor finishing does no justice to the quality of the door itself.
I was brought to tears of frustration by this whole farce to complete a job that should have been so simple. I think that staff do not follow through or check properly that what is ordered is correct or keep promises to the customer even though they are always polite. I worked in sales for many years and there was always one person following through from start to finish on a job ensuring stupid things that I have described above did not mar the customer experience. It would be wise if 5 Star took up this policy in their company

Excellent service - apart from the long lead time from order to fitting, the process went really well. The joiner arrived on time and the door was fitted quickly and efficiently. He was really helpful and informative about the installation and left everything clean and tidy.. Really happy with the service provided by Bon Accord Glass.

Despite problems due to delays with the covid problems my porch was finished just before Christmas. The personnle I dealt with were easy to get on with. A good reason to choose 5 Star is the way they handled the required permissions, from Severn Trent as well as the planning permission.