Initial consultation was full of promise and the salesman worked well with us to realise our vision.
The lead time after the initial base build was far longer than we had been led to believe. We were told initially 2 to 3 weeks the actual wait was 9 weeks. During this time the base was totally soaked with water as a result of being exposed to the elements, water was even rising up the breeze blocks.
After final clean down there were several areas which needed rectifying. An example being the floor membrane was left untrimmed and the use of a sticky filler instead of proper plaster that didn't dry out properly when installing the sills.
The main concern was the floor which had a groove in it ,together with crumbling by the doors. We believe this was due to the length of time the base was left open to the rain and bad weather over the winter months.
We are pleased with the final conservatory but unfortunately disappointed with our overall experience .
It has felt like a protracted build where five Star windows should have been a lot more Pro active paying attention to detail and unprompted communication.

Quality and price of windows and front door is fantastic. Fitters exceptional, very professional. Tidied and cleaned at end of each day. Thoroughly cleaned frames and glass at end of fitting.
Very happy with exceptional service from Orion Windows.

Great Company to work with very happy!

Fabulous! Love them

Floor Damaged.
Incorrect switch fitted.
Frame Gaps on corners.
Endcap lose.
Plaster Cracks.
Poor response to snagging

The contractors came when they said they would,; got on with the work without me being there; and cleaned up so that it was almost impossible to know that workmen had been in the house.

The windows are of high quality, were cleaned, and look fantastic! Two kitchen windows, and one bathroom window. With this level of service and professionalism I can’t wait to add a velux and new kitchen by Bon Accord Glass! Job well done! 

As always very pleasant surveyor and the window fitter.
Old window removed cleanly with no damage to surrounding wall and plaster and outside rendering. New window exactly as ordered was inserted and fixed and the whole job was first class. Does the job we ordered it for the room is now much warmer and the frame much easier to look after, no more painting.

We recently had new French windows fitted.
The whole process went about as smoothly as could be hoped, and the job was completed in less than a working day.
The fitter was pleasant and assiduous and very competent, and checked we were satisfied before he left.
The doors themselves are excellent and as described, and a huge improvement on the previous ones.

Contract agreed June 2021 but completion not until January 2022. We can understand some of the delays due to the pandemic.
All the tradesmen were very efficient, friendly and polite and very hard working not stopping for breaks during the day.
We are very pleased with the quality of the conservatory and the locking systems and the new patio door to the lounge.

Overall we are very pleased with our new garden room and with the quality of its materials and installation.  The workmen were polite and punctual, cleaned  up at the end of each day and were always ready to answer our questions.  The office staff at 5 Star kept us well informed of what was happening at times when we encountered glitches, e.g. because of delays arising from staff self-isolating or shortages of materials and they were quick to deal with any issues on which we needed clarification.  Our only complaint was that the first electricians who came did a very poor job, leaving the electrics in an unsafe state.  However, when we reported this to 5 Star they took immediate action: they arranged for another electrician to come out the next day (a Saturday when he did not usually work) and all the necessary remedial work was carried out on the following Monday.  Having previously been badly let down by another local firm we were reluctant to hope for too much but when we contacted 5 Star we felt we were in safe and efficient hands and would be very happy to recommend them.

Good job at competitive cost - whilst local competitors  were quoting lead times of up to 6 months and demanding 25%  deposits with order  Orion  quoted at once and fitted in 6 weeks.  Their pay when job finished policy is refreshing, and instils confidence  in their work and solvency 

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