Orion were the most competitive on price and delivery. Their product range is excellent and delivery was as specified. I would recommend them and their staff, and would have no hesitation in using them again in the future.

Following a couple of issues with our extension, Neil came and re-engineered both the guttering and lead flashing. He came when promised and sorted out the issues to our satisfaction. Things do go wrong sometimes, but the customer service was good and the issues sorted, so we remain happy customers. Thanks to the after care team and Neil!

I initially approached West Yorkshire Windows as one of my three quotes - expecting them to be out of my price range. The salesman was friendly, knowledgeable and very helpful and we were amazed when the price came back cheaper than the others. We were kept informed of the progress of the project at all times. Everything went to plan with updates each day during the build process. All sub-contractors turned up on time, knew what they were doing and left the job tidy and clean. There was always someone on the end of the phone if I had any queries and they always rang back if they couldn't supply an instant answer. I absolutely love my new conservatory and expect to spend many happy hours in there throughout the year. Would recommend without question

I would like to say a big thank you to the installers who went above and beyond in helping me; always kind and thoughtful.
They made the whole process easy for me.
Thank you.

Very professional and helpful service from start to finish. Salesman provided excellent service and advice. Installation team were punctual and helpful with excellent workmanship.

Only criticism would be that the surveyor did not perform a thorough review resulting in challenges during installation.

Very friendly and respectful staff throughout and very happy with the quality of the products. The guy who did the survey was knowledgable and offered advice as appropriate. Only thing I would have added was a courtesy call a day or two in advance to answer final questions e.g. didn’t know what time to expect the fitters on the first day, also the fitters didn’t give names and I would have appreciated an introduction.

Everything about our experience with the Permaframe shop in Frome was easy and enjoyable. The show room really allows you to get a feel for the products and the sales team were knowledgeable and not at all pushy. The quotation was very quick and easy to adjust once we knew the ball park figure. The measuring appointment was carried out on time and professionally. The fitting of the windows was superb. I went to work each morning and each evening I came home to perfectly fitted windows and a pristinely clean house. On the day the fitters finished you would honestly not know that they had been there... except, of course, for the lovely new windows! We have had the windows for a year now. There have been absolutely no issues. Everything works perfectly. We used to hate the exterior view of our house but the new windows have really improved the appearance of the house and the way we feel about it. Being stuck in lockdown for months at a time would have driven me mad if I had been looking at our old windows but the new windows make me smile every time I sit in the garden and look back at the house. Even better than all of that, is the difference the new Permaframe windows have made to the warmth of our house. There are no drafts and even in the winter we barely turn on the heating because the windows are so efficient. I cannot recommend Permaframe highly enough.

This is the third time engaging West Yorkshire Windows. The prospect of replacing all the windows and doors at once was quite daunting so we asked West Yorkshire Windows to replace our back door when it started to stick. They did a great job then and shortly afterwards our patio door got stuck closed and West Yorkshire Windows replaced them too again doing a great job.

So when we decided to get all the windows and front door replace, West Yorkshire Windows were the obvious choice. John and Steve did a great job and worked tirelessly across 4 days. They arrived promptly and talked us through what they were doing each day and listened to our requests bout the order of fitting the windows to keep disruption to a minimum.

Our Postman has said it's like coming to a completely different house. The front door is much more modern looking and new windows are a delight. I have no hesitation in recommending West Yorkshire Windows.