Got a new door c/w side window.
Fitted in 2.5hrs and looks fantastic. Thank you very much! 
The two gentlemen who fitted it were really polite and did an excellent job! Well done to them and thanks again! 

We are very pleased with our new conservatory roof. All the workmen were friendly and polite and the work was completed efficiently. We've given a 4 star review because we thought communication with us from 5Star could have been better.

We had x 3 windows fitted plus a new composite door. This should of taken around 2 to 3 days to install.
Initial installation was botched by the fitters which then led to full, satisfied completion in around 1 year. The pandemic did not help, neither did the poor workmanship of the initial fitters.
A good company listens to its customers, accepts its failings and put things right. 5 star did this and after numerous fitters and surveyors the work was completed.
The products are well made and should last as there is a 20 year guarantee.
I would use this company again but would insist on experienced fitters for any future project. A good company is only as good as the people it employs.

Windows installed on 7th December 2020. The beading was appalling and the glass was scratched severely on 2 of the windows! One window didn’t open without catching! Very disappointed but it just got worse! Complaint made, after numerous emails, to no communication, to having the triple glazed glass in my windows replaced numerous times! Lied to by operations manager, very visible large fingerprints on the middle pane of glass after being told humans are not involved in the process of putting the sealed glass units together! Very miserable engineer (every time he came out) who is used as the person to rectify problems! No care given to customer dissatisfaction, brand new blinds damaged (they did replace them but not the point). The beading on the windows could not be fixed by 5Star or the manufacturer, that’s right 5star do NOT make the frames or the glass, they are manufactured elsewhere and transported, so disregard the sales pitch they make them! The beading now is just about acceptable but not what you expect from brand new 5star windows. It took an uncountable amount of attempts of the beading to be fitted! The kite marks on the glass on all three panes on all windows in different corners! Customer service absolutely horrendous! For this only to have been completed on 4th May 2021, some 5 months later! Oh not to mention the damage to 2 of the 3 frames from the amount of attempts to get the beading to fit, which we were provided with a minimal ‘goodwill’ gesture to compensate! My brand new windows which have been through more in the 5 months they have been in, than any window would ever go through in their normal life time! This is an honest review for others to make an informed decision whether to use 5star! I went to this company from their alleged reputation to be faced with the worse stressful 5 months. There is so much more that can be said with what went on, but this is an accurate summary! The only positive I can say is the triple glazing glass has made a considerable amount of difference to the noise levels! 

Of the three quotes I obtained, Orion were the most professional in their handling of my enquiry and the follow up and the price was very similar to others. I am very pleased with the product, all windows and sliding balcony door. The installation guys knew what they were doing, paid a lot of attention to detail, especially around the large sliding door, cleared up and made hardly any dints anywhere. Even neighbours commented on how friendly and helpful they were! A couple of issues were dealt with courteously and efficiently by these guys and the office. Altogether, highly satisfied and would definitely recommend Orion Windows Ltd.

One window bought to replace a very old window in a bathroom. 
Quite a long turnaround, but I understand this is industry standard - 5-6 weeks.
 Initial measurements were incorrect, so window did not fit when arrived. 
Team remeasured and replaced window within a reasonable time frame. Very happy with the quality and look of the window now fitted, but a shame about the mistake and delay. Luckily didn’t cause too much inconvenience. 
All in all, happy with window. 

All your staff are exceptionally professional, both during phone calls and face-to-face; nothing is too much trouble.
The communications at all stages right through to aftersales has been excellent!

6 Windows replaced at a reasonable cost. All bar one pane were delivered to schedule and expertly fitted. All the old double-glazed windows - aluminium framed & mahogany hardwood surrounds - removed & taken away, leaving no mess. Pleasant & professional father & son team. The missing pane subsequently delivered as advised & fitted. Very happy experience.

Despite a long Covid delay, the new security front door was delivered and installed to a revised schedule on time and as per contract. The installing technician was courteous and professional.



He took the time to review with us the mechanism to adjust the door in the future and how to maintain etc. We are pleased with the workmanship and quality of the door installed.

Excellent.

Very pleased with the quality and installation.

I would not recommend this company under any circumstance, rude and unprofessional. Their customer installation team are non existent and are not interested in any complaints.