We were a bit apprehensive about having new windows during this pandemic but were quickly put a ease by the all-round professional service from Eden, from the initial sales contact to the invitation to the show room to the installation of the windows all very professional carried out, even a mix up with glass pattern from our part was taken on board and put right at no extra cost.
Would highly recommend to anyone.

A good customer service experience and a good product. Arranging the quote and sorting a date was a bit of problem and a lot of admin. All sorted in a difficult time

We recently bought a new back door from Bon Accord Glass and I have to say, from start to finish the service was exemplary. From our initial appt to get measured up to the customer care during the process to the eventual installation, everything was handled quickly and professionally. Given the situation at the time, with the pandemic, the time it took was fair. A special mention must go to the installation which was completed quickly and looks absolutely fantastic. The work was carried out by a true professional who obviously takes great pride in their work. Top marks for Bon Accord Glass.

thank you guys

Despite a slightly longer than anticipated the door was fitted, looks good and seems to do exactly what I'd hoped. the fitter was punctual, polite and tidied up after himself!

If you want windows that let in water then I recommend this company, we had a solid roof put on our conservatory and they had to fit a frame and new window above the patio doors. First time it rained water came in they came out and bad mouthed the first installers then allegedly put it right. We’ve had them back 3 times before the leaks were fixed “we hope”.
Unfortunately the water ingress caused damage to shutters and lifted the flooring I pointed this out to WYW and they refuse to except responsibility for the damage. First excuse I should have informed them earlier I pointed out I did, Second excuse it was an “act of god” I pointed out it was an act of poor workmanship. Third excuse it was suggested I should have kept a visual on the work they carried out in case it wasn’t fit for purpose in so many words.
As I’ve said if you want windows that do not keep out the elements then this is the firm for you.

We had a set of French Patio doors fitted in late January and are very pleased with the product, workmanship and fitting. The service provided during these difficult times from initial contact with the company to completion was excellent. We would highly recommend on price and quality and will definitely use again.

We had a new back door and a front door with decorative glass and glass side panels. The product is well made and sturdy, the service was professional and the fitters were polite and efficient. The pricing is straightforward with none of the discount games that other companies use. The only reason for four stars rather than five, is that the glass pattern on the side panels was horizontal where it should have been vertical, but this was put right quite promptly so overall we are very happy with the job and would use them again

Our conservatory has just been completed to a very high standard. We were very impressed by all of the trades involved in the work from the groundworkers, bricklayers, window fitters , electrician ,plasterer and floor layer. We were pleased to have a project manager who kept us informed at each stage of the work. All were polite and efficient. It took longer than we hoped but that was down to extremely poor weather over the period and of course also the Covid restrictions. Would highly recommend this company.

Two New external Doors fitted to replace two rotten wooden doors.
Both Doors arrived to the style and standard chosen.
Both doors fitted to an excellent standard within the timescale allotted.
All the mess cleaned up and taken away excellent job done John/

We had two New Outside Doors fitted to replace Two rotten wooden doors.
Both doors arrived to the style and standard chosen.
Both doors fitted to an excellent standard.
All the mess cleaned up and taken away, an excellent job done within the allotted timescale
Well done John

For us this was a major project to demolish our existing conservatory and build a replacement. The only reason we have not given a '5' rating was that we were advised at the start that we would have an allocated project manager who would visit us and keep in contact during the 5 week job. This did not occur. We had four or five different tradesmen teams working on the job and they were all excellent. However, there were instances where we thought communication between them and head office could have been better as we had to explain a number of things that we had agreed with the sales team that had not been passed on to the tradesmen. Whilst we were able to communicate to head office via email we felt that we should have been able to talk regularly to the project manager. As to the quality of the workmanship and products, we are very pleased. Small snagging issues were dealt with efficiently and we are delighted with the end result.