We ordered a new front door and 2 windows and when it came to the installation, we were informed by the fitter that one of the frames was missing. Despite making numerous calls to the company, no update was forthcoming or more importantly, no apology. The emphasis was firmly on our part to find out what progress, if any, was being made. After 3 weeks and a visit to the store to enquire what was happening, an emergency order was made to replace the missing frame. The replacement frame was fitted and we were informed by the fitter that the original frame had appeared - no one at the company informed us of this, just the fitter. Whilst the work has been carried out to a reasonable standard, the customer service seems sadly lacking.

A high quality product installed with excellent workmanship, blended beautifully with old brick externally and period interior far exceeding our expectations. Replaced a wide wood windows/door entrance to a large hallway and immediately transformed it into a much warmer room. And it still looks like wood. Another company quoted 30 per cent more for the same job and the third one came and measured up but never quoted.

I had used 5 Star Windows previously and was impressed with the service so, when I needed a new front door, I obtained a quotation. The Designer was very thorough in his approach and gave plenty of information for me to make an informed decision. The Surveyor was equally diligent and keen to ensure I understood each option and feature chosen. The day of installation came around quicker than expected and it was completed without a hitch; our fitter made sure every detail was attended to and a very high standard of finish was achieved.
Having used 5 Star Windows before, and recommended them to neighbours, I would have no hesitation in doing so again.

I would like to express my admiration for the very high standards repeatedly displayed by your company. The engineering, quality, fabrication and installation efficiency has been outstanding. The work by the installers was exemplary. They arrived and completed their work on time, were meticulously clean and tidy and left not a spec of dirt or dust. I have been a repeat customer with Joedan and my original doors and windows are still in excellent condition.

Just recently Pennine supplied & installed further windows & a replacement front door. The work was carried out by a hard-working 2 man team (Chris & Andrew) in a very efficient manner to a high standard & were a credit to the company whom we have used a number of times in the past & would have no problems using in the future.

We were recommended TradeMark by friends.  We have received an excellent service from start to finish - considering that was during various stages of the pandemic. The whole process from choosing the product, ordering and installation was very smooth. Installation was excellent and we are very pleased with our doors. We would recommend TradeMark, their service and products without hesitation.

5 Star have just finished our build (November 2021) and we are delighted with the Conservatory. Feel its right to mention that the 5 Star tradesman were very easy to work alongside and delivered quality excellence. Although our holidays clashed with the final fitting schedule we were all able to set a timed plan that was executed perfectly. The sales process was trouble free and the fact that different design options could be superimposed on to our TV screen was massively useful in establishing the favoured design v cost options.

The services was excellent and the windows and doors are even better. The staff that installed them were very professional and friendly. Would highly recommend 5 star windows 

We are delighted with our new front door and windows. The joiners arrived promptly, were very polite and cleaned up any mess very efficiently. The attention to detail was excellent and exactly what we required. A vent was wrong but they came back a few days later with a replacement. I have used other glazier companies in the past but wouldn't hesitate in using BonAccord Glaziers in the future.

Very impressed with their workmanship and professional installation of our Conservatory in 2020 and Patio doors in 2021. Highly recommend!

From the initial quote to the final installation, communication was very good. During the quote we were given lots of options and everything was explained well. The door looked exactly as we had imagined, if not better. A very well built, good looking back door. The fitter was pleasant and tidy. Only downside was that there was a piece missing from the hinge and the fitter did not spot this, but this was sent out in the post quickly and easily fitted by myself. Would definitely use again.

New windows and doors fitted in the kitchen and porch. I would like to thank the office staff for all the help given to me. I would also like to thank Peter and Billy who fitted them. Excellent job done. I'm delighted with the quality of the windows and doors. Once again thank you all very much