You will notice the discrepancy between acceptancy levels of details of the replacement of our conservatory roof with solid insulation and tiles and overall assessment. The time involved and its reasons are the answer. The job was scheduled from 31st July to 4th August and the roof was completed in that time. The lighting replacement was not - that took until 20th October! It was found that the original fittings would not hold on two thicknesses of plasterboard plus soffit and the time was taken up finding suitable replacements which adjusted horizontally and vertically, as the originals did. The problems arose because the fitters and electricians on the erection of the conservatory originally in 2005/6, job 3761, failed to liaise correctly and, as a result, a cable could not be run to the ridge of the roof for the lighting and it had to be fitted in the soffit. If the lights had been in the ridge there would have been no problems. A L Jones

The largest double glazed panel had dirty marks within the gap and needs to be replaced. I was also a bit taken aback by having to pay the fitters immediately after installation.

Very professional

Highly Satisfied

Overall we are very pleased. However having to remove the wing walls caused the holes in the floor to be filled: As we are having the floor covering fitted ourselves I will reserve judgement on the floor repairs.

The communication and aftercare service was terrible. Jobs that should have been organised and sorted were delayed. The job was quoted to take 4 weeks and took 2 months to complete. We feel we should not have had to all the final ammount due to the months of disruption and days wasted waiting in for people who did not turn up.