First Impression-April 2017. Although the showroom was open according to opening hours and arrival of York showroom there was no one available to offer any advice only a receptionist. We wasted our time and then had to wait for someone to contact and arrange a home appointment. Not a great fist impression. However a follow up call did happen. The salesman was professional and organised. We decided to go with the product on offer. This part of the job went with no hitch. Order was placed May/June 2017. Unfortunately after placing the order things went down hill once planning was confirmed and the on site survey was completed.Tradesmen didn't arrive when arranged, phone calls to chase with Tiffany the office manager were not returned. Complaint was escalated to Jeff the Director who wasn't very empathetic and unhelpful even though we had taken time off work to be there for installation and no one turned up. Eventually an installation date was agreeded (November 2017)and Steve the builder arrived. Steve was professional when on site and although there were an inital problem with an old gas pipe the intial building was completed to our satisfaction including roof instillation. The organisation of the plasterer followed the same pattern, constant chasing and no shows- despite calling Tiffany to resolve the issue. When he did the plasterer was unprofessional, what should have taken a few hours to complete took 2 days as he arrived at 10 and left at 2 on the first day. He left a mess, didn't use dust sheets and was rude. The building was then inspected by the surveyor and we pointed out that rain water was not running from one side of the building. He informed us there was a fault with the roof and that really the roof needed to be taken off and reinstalled. At this late stage this wasn't what we needed to hear so we agreeded to have an extra drain and down pipe installed to assist with water run off. To date over 3 months later we are still waiting for this to be completed and finished although full payment was made in December 2017. We were told we would hear from the company after Christmas-we didn't. We had to contact and chase on at least 3 occasions to get some further information from Tiffany even upon escalation to Jeff. We were promised a confirmation email this never arrived. Finally we received confirmation in the middle of February that Steve the builder would be contacting us and coming to fit the drain. We didn't hear from Steve. We contacted Tiffany and Jeff and discovered he was off sick. No replacement was allocated. Towards the end of February it was then confirmed that Steve would be coming to fit the drain and the down pipe. Steve arrived and fitted the drain and said the pipe wasn't his job to do. He then left. We called Orion windows and spoke to Jeff, and expressed yet again the poor service and communication from the company. Jeff said he would look into with Tiffany and come back to us with another date. The date was finally booked for Tuesday 6th March 2018. On the morning of the 6th we were informed the company had ordered the wrong colour down pipe and clips and therefore wouldn't be coming. They confirmed it would be in the next couple of days. We called today Wednesday 7th to see if the pipe had arrived, we have now been informed it is on back order and they will be in contact when it is delivered. We are at the end of our tether with the company. For a company that prides itself on valuing customer service I could not recommend this company. It is poorly run, the communication is shocking and there is a lack of care or pride in the workmanship. To date the work is still unfinished.

Existing kitchen window removal and bi-fold door installation. Service provided by Orion windows was great, from the sales person through to the fitters and follow on trades. Only real issue was that the bi fold frame was delivered in a repaired condition and this has to be replaced at a later date which caused us a two week period where the works were not completed: not really impressed by this, but Orion resolved it without an issue and we are really pleased with the finished result.

Sales aspect was good but overall performance would be improved by better project management and communication of requirements to all tradesmen

Excellent service. Window installed with no damage to tiles or decorations.

Excellent!!

I have previously used Orion last year to renew the front door and 2 side panels. I was very pleased with the quality & the service provided.