13 Aug 2021
An amazing experience from start to finish!
An absolute dream company from start to finish. I expected delays due to Covid but I was kept fully up to date of any changes by the office.
We had the back of the house demolished for bi folds and the initial building team were excellent. The steel went in no issues and after only 3 days work we have amazing bi folds. I have tiles at the rear of my house and these were replaced after the steel went in and look better than they did before!!
The windows and doors were next and Kevin arrived on time and did an awesome job! A lovely fella who loves tea! I am very pleased with the overall result and happy with how things have been left clean and tidy. Both the building team and Kevin went over and above for what we wanted and I would highly recommend this company to anyone. Thanks Eden keep up the good work!
We had the back of the house demolished for bi folds and the initial building team were excellent. The steel went in no issues and after only 3 days work we have amazing bi folds. I have tiles at the rear of my house and these were replaced after the steel went in and look better than they did before!!
The windows and doors were next and Kevin arrived on time and did an awesome job! A lovely fella who loves tea! I am very pleased with the overall result and happy with how things have been left clean and tidy. Both the building team and Kevin went over and above for what we wanted and I would highly recommend this company to anyone. Thanks Eden keep up the good work!
Shaun vidgeon
DoorsWindows
06 Aug 2021
So slow
Despite initial good vibes, dealing with this company was simply a headache (except for when 1 individual got involved, she was much more proactive and was great).
Understandably there were issues due to COVID, however the vast majority of our experience was not due to this.
Very poor communication, delays with no apology/explanation, not showing up when expected, errors in building meant that a wall had to be rebuilt before the windows could go on, damage to the finish of the doors and window frames, lack of care and attention when installing meant there were scratches and sealant everywhere… the list goes on. Not to mention being told the final instalment was overdue before we had signed off that we were satisfied! Avoid at all costs.
Understandably there were issues due to COVID, however the vast majority of our experience was not due to this.
Very poor communication, delays with no apology/explanation, not showing up when expected, errors in building meant that a wall had to be rebuilt before the windows could go on, damage to the finish of the doors and window frames, lack of care and attention when installing meant there were scratches and sealant everywhere… the list goes on. Not to mention being told the final instalment was overdue before we had signed off that we were satisfied! Avoid at all costs.
Unhappy customer
Porches
05 Aug 2021
1st class workmanship
Excellent workmanship very tidy shutters look lovely
Stephen Harding
Windows
02 Aug 2021
Very good service overall
Lee and Ryan were excellent installers. Tony the surveyor listened to what I was considering and when not practical discussed other options to ensure I was happy with the outcome. Would definitely recommend them. Thank you.
Debbie
DoorsWindows
30 Jul 2021
1st class installation
Kevin arrived as planned and promptly completed the replacement . He was very respectful of my property and ensured the window was fitted with as little disruption as possible. He ensured the workspace was left clean and tidy and made sure I was happy with the window and how it works. Very happy with the installation and my new window.
Tracey Buckland
Windows
24 Jul 2021
installation of windows
We are extremely pleased with our new windows, the fitters Lee and Ryan were very pleasant, professional and tidy couldn't have asked for a better team. The windows are good quality and we would recommend Eden 100%
Samantha & John Pickard
Windows
21 Jul 2021
French windows
Our fitter Kevin was on time.He was very professional in his work the doors look great,he cleared everything away afterwards.
J P Hennessy
Doors
08 Jul 2021
Conservatory installation and afterservice
Delighted with all stages of new conservatory installation. The product looks fantastic, transforming the way house links to garden. Staff very friendly and helpful throughout, from Sales, through Installation, to final post installation completion. On-site installers and post installation maintenance engineer all very competent, and tidy. Any queries arising during and after installation resolved hassle free and promptly. A great experience in difficult times, that we continue to enjoy immensely!
Andrew Holden
Conservatory
07 Jul 2021
long waiting list
Used Eden windows many times - very good products- Kevin fitted our sash windows- good standard of workmanship, - left room tidy and took rubbish away - Had to wait some while before fitting after survey, but Eden seem very busy after lockdown.
Philip gates
Doors
30 Jun 2021
Door fitted by Kevin
Fantastic service from start to completion
Rosalind Steudler
Doors
14 Jun 2021
Very Professional all round service,
We were a bit apprehensive about having new windows during this pandemic but were quickly put a ease by the all-round professional service from Eden, from the initial sales contact to the invitation to the show room to the installation of the windows all very professional carried out, even a mix up with glass pattern from our part was taken on board and put right at no extra cost.
Would highly recommend to anyone.
Would highly recommend to anyone.
Robert Horsnell
Windows
20 Apr 2021
New door and windows
This is the second time I have used the company and once again I'm really happy with the whole service provided, from consultation to installation. From a price point of view the company remains very competitive.
I would like to thank everyone involved as I couldn't be happier with the new door and windows and everyone involved in the service have been very professional and polite.
I would like to thank everyone involved as I couldn't be happier with the new door and windows and everyone involved in the service have been very professional and polite.