09 Aug 2024
Avoid
Avoid this company like the plague, awful experience causing us huge delays and stress with our renovation.
They initially made the windows too small with ghastly 35mm add ons to the top of the frame.
They blamed the manufacturer who agreed to replace them but tried offering me £1000 to accept them ( obviously this was rejected )
They were then planning on making them 35mm taller but with the upstairs windows that would’ve still left a gap so I said they need to go up 45mm to close the 10mm gap.
(See photos) 35mm add on removed and 45mm added onto the actual window frame itself so 10mm onto the overall size.
Bay window wasn’t as bad and the overall height was spot on so I clearly stated in my emails for the overall height to stay exactly the same.
Just simply swap the 35mm with a 15mm add on and add the 20mm lost to the window frame itself therefore keeping the total height the same.
These clowns made the overall height 20mm taller and forced my roof up to squeeze it in causing large cracks to appear and you can visibly see roof going up above the bay.
They’re now refusing to rectify the issues, this has been awful long winded process causing us so much unnecessary stress, my neighbours have had all new windows supplied and fitted by others all within a few months whilst my issues have been ongoing.
Please check out the photos, spoken to a lot of window fitters who have all said it’s an absolute shambles.
I’ve got to say the fitters themselves are amazing, they really try and do the best they can with what they’ve got but sometimes it’s just not possible.
They like to make out you’re a nuisance and should just put up with it.
They initially made the windows too small with ghastly 35mm add ons to the top of the frame.
They blamed the manufacturer who agreed to replace them but tried offering me £1000 to accept them ( obviously this was rejected )
They were then planning on making them 35mm taller but with the upstairs windows that would’ve still left a gap so I said they need to go up 45mm to close the 10mm gap.
(See photos) 35mm add on removed and 45mm added onto the actual window frame itself so 10mm onto the overall size.
Bay window wasn’t as bad and the overall height was spot on so I clearly stated in my emails for the overall height to stay exactly the same.
Just simply swap the 35mm with a 15mm add on and add the 20mm lost to the window frame itself therefore keeping the total height the same.
These clowns made the overall height 20mm taller and forced my roof up to squeeze it in causing large cracks to appear and you can visibly see roof going up above the bay.
They’re now refusing to rectify the issues, this has been awful long winded process causing us so much unnecessary stress, my neighbours have had all new windows supplied and fitted by others all within a few months whilst my issues have been ongoing.
Please check out the photos, spoken to a lot of window fitters who have all said it’s an absolute shambles.
I’ve got to say the fitters themselves are amazing, they really try and do the best they can with what they’ve got but sometimes it’s just not possible.
They like to make out you’re a nuisance and should just put up with it.
Luke Perry
Windows
11 Jun 2022
Shame, shame, terrible, stay away from them!!!
Shame, shame, terrible, stay away from them!!!
We are glad we didn't get to the point of installing windows with them as they tricked us into paying a deposit in March 2022 before signing or seeing a contract, after they agreeing with us on a specific date. The survey came to our house, spent about one hour and left promising that we will get the outcome of his survey the next day or the latest at the beginning of the week after. For weeks we didn't hear from them therefore we started enquiring, to find out about the progress of our project, only to be told that the surveyor 'forgot' the survey on his desk for over two weeks without sending it forward. We took annual leave for the agreed dates, which we have lost now as we were faced with the fact that they will not deliver the project as agreed. After many phone calls and broken promises, we requested our deposit in full unless they deliver the project as agreed, but they charged us almost £600 pounds for a survey that was dealt inappropriately. They were extremely rude and refused to talk to my partner as they made the contract on my name despite we specifically requested previously a number of times for the contract to be on my partners name. Tellingly, they have a deviously worded clause in their T&Cs which means that even if they don’t stick to their own timescales and leave you hanging, there’s nothing you can do:
“We shall not be liable for any delay or loss or damage due to our failure to perform the Services promptly, or at all, where such failure is due exclusively to matters beyond our control. Time for performance shall not be of the essence of the Contract under any circumstances.”
However in our case it was in their control, but they refused to take the responsibility withholding without our approval a massive lump of money from our deposit.
We have been in contact with citizen advisor and my bank to recover my money. It's a lot of money they withhold without our approval for an hour job which was carried out the way it was. I am happy to share my correspondence for everyone to see what these individuals have done. Be aware that these "cowboys" do not appear to be certified by FENSA.
After providing us with an offer and we paid 25% deposit of almost £5000 they wanted to charges us extra money for scaffolding.
Please see other reviews about them as well.
We are glad we didn't get to the point of installing windows with them as they tricked us into paying a deposit in March 2022 before signing or seeing a contract, after they agreeing with us on a specific date. The survey came to our house, spent about one hour and left promising that we will get the outcome of his survey the next day or the latest at the beginning of the week after. For weeks we didn't hear from them therefore we started enquiring, to find out about the progress of our project, only to be told that the surveyor 'forgot' the survey on his desk for over two weeks without sending it forward. We took annual leave for the agreed dates, which we have lost now as we were faced with the fact that they will not deliver the project as agreed. After many phone calls and broken promises, we requested our deposit in full unless they deliver the project as agreed, but they charged us almost £600 pounds for a survey that was dealt inappropriately. They were extremely rude and refused to talk to my partner as they made the contract on my name despite we specifically requested previously a number of times for the contract to be on my partners name. Tellingly, they have a deviously worded clause in their T&Cs which means that even if they don’t stick to their own timescales and leave you hanging, there’s nothing you can do:
“We shall not be liable for any delay or loss or damage due to our failure to perform the Services promptly, or at all, where such failure is due exclusively to matters beyond our control. Time for performance shall not be of the essence of the Contract under any circumstances.”
However in our case it was in their control, but they refused to take the responsibility withholding without our approval a massive lump of money from our deposit.
We have been in contact with citizen advisor and my bank to recover my money. It's a lot of money they withhold without our approval for an hour job which was carried out the way it was. I am happy to share my correspondence for everyone to see what these individuals have done. Be aware that these "cowboys" do not appear to be certified by FENSA.
After providing us with an offer and we paid 25% deposit of almost £5000 they wanted to charges us extra money for scaffolding.
Please see other reviews about them as well.
