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414 Reviews
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About Eden Windows
We specialise in the design and installation of bespoke solid roofs, conservatories, orangeries, bi-folding doors, double glazing windows, triple glazing & replacement doors throughout Kent and South East London. For the latest tailor-made conservatory, bespoke orangery or replacement windows and doors - trust your local, friendly, family-run company. Our staff have many years of experience behind them and are proud to offer a personal and professional service. If you cannot find what you are looking for on our website please get in touch.

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    11 Jun 2022

    Shame, shame, terrible, stay away from them!!!

    Shame, shame, terrible, stay away from them!!!
    We are glad we didn't get to the point of installing windows with them as they tricked us into paying a deposit in March 2022 before signing or seeing a contract, after they agreeing with us on a specific date. The survey came to our house, spent about one hour and left promising that we will get the outcome of his survey the next day or the latest at the beginning of the week after. For weeks we didn't hear from them therefore we started enquiring, to find out about the progress of our project, only to be told that the surveyor 'forgot' the survey on his desk for over two weeks without sending it forward. We took annual leave for the agreed dates, which we have lost now as we were faced with the fact that they will not deliver the project as agreed. After many phone calls and broken promises, we requested our deposit in full unless they deliver the project as agreed, but they charged us almost £600 pounds for a survey that was dealt inappropriately. They were extremely rude and refused to talk to my partner as they made the contract on my name despite we specifically requested previously a number of times for the contract to be on my partners name. Tellingly, they have a deviously worded clause in their T&Cs which means that even if they don’t stick to their own timescales and leave you hanging, there’s nothing you can do:

    “We shall not be liable for any delay or loss or damage due to our failure to perform the Services promptly, or at all, where such failure is due exclusively to matters beyond our control. Time for performance shall not be of the essence of the Contract under any circumstances.”
    However in our case it was in their control, but they refused to take the responsibility withholding without our approval a massive lump of money from our deposit.
    We have been in contact with citizen advisor and my bank to recover my money. It's a lot of money they withhold without our approval for an hour job which was carried out the way it was. I am happy to share my correspondence for everyone to see what these individuals have done. Be aware that these "cowboys" do not appear to be certified by FENSA.
    After providing us with an offer and we paid 25% deposit of almost £5000 they wanted to charges us extra money for scaffolding.
    Please see other reviews about them as well.