There should be a 3rd button for “Yes but”. This has been a tortuous process which no doubt EDEN will want to explain. The whole process from the first order took 6 months. This was initially due to the delivery of the wrong cills, (Residence 9) which then were then wrongly delivered and remained so for 2 months. The external transom water bars took even longer and they too were firstly not delivered and then delivered incorrectly some 3 months into the process. Since the first installation one of the Units has failed and is awaiting replacement. Communication has been lacking.

Overall the end product was of a good standard. Staff were well mannered, friendly and punctual. Our only concern is that there seemed to be a lack of communication that needs to be improved. Following the surveyors report, after 6 weeks we had to chase Eden to find out progress re start date. There seemed to be some sort of mix up internally but then within a couple of days things got underway. It would be helpful to have written instructions on the aftercare of the windows, this is paramount if having self cleaning glass. We had requested a porta-loo to be provided for the workmen, which we consider necessary and standard for the length of time required to complete the job. Eden said they would provide this but did'nt and we had to hire one at our own expense!

Very please with the whole experience and they were Professional from start to finish in all aspects.

Our two man team of fitters worked very hard and fast to fit all of our windows in in one day put perhaps a little too fast as they damaged the walls under our window ledges in a couple of places!!

We are really happy with the result of our new conservatory, from the initial advisor to completion. The installers worked so hard and to a high quality. Our only ask would have been that the timing of the works had been correctly assessed. As there was much overrun, the installers were sent to other jobs leaving us with a project that took longer to complete with days when no further work undertaken. However, delighted with end result and well worth any issues. Much appreciated

Overall a good project with helpful office staff without being overbearing, excellent fitters, a good project manager and an excellent quality product. We did however have to compromise because the overall height of our bi-fold doors had left no margin of tolerance and the initial fitting left the threshold below our house floor level which had we not accepted a compromise would have meant the doors/frame would have needed to be re-made. After the project manager came to site and we allowed the compromise, no one has contacted us from Eden windows to discuss since.

Insulation guys didn't put sealant around joins. Had to ask for it to be done. Then still missed some. All ok now.