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388 Reviews
4.7
Overall Rating
About Eden Windows
We specialise in the design and installation of bespoke solid roofs, conservatories, orangeries, bi-folding doors, double glazing windows, triple glazing & replacement doors throughout Kent and South East London. For the latest tailor-made conservatory, bespoke orangery or replacement windows and doors - trust your local, friendly, family-run company. Our staff have many years of experience behind them and are proud to offer a personal and professional service. If you cannot find what you are looking for on our website please get in touch.

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    28 Jun 2022

    Excellent Service throughout

    From our first telephone call requesting a quote to the installation of the windows we could not fault Eden Windows at all. The service we received from the office in arranging a quote and subsequently adjusting to better other quotes was superb. The installation team were fantastic made a really good job of fitting the windows and making good, they look brilliant. We are very happy to have Eden Windows signboard on display in our very large window and would highly recommend them, we will certainly use them again.
    Teresa Evans
    Windows
    17 Jun 2022

    Fitting windows and porch

    Wonderful effort by Lee and Ryan good quality windows and porch. would recommend Eden Windows fitters went above and beyond slight problem with door lock phoned Eden next morning they arrived got it sorted wonderful service.
    Robert
    PorchesWindows
    11 Jun 2022

    Shame, shame, terrible, stay away from them!!!

    Shame, shame, terrible, stay away from them!!!
    We are glad we didn't get to the point of installing windows with them as they tricked us into paying a deposit in March 2022 before signing or seeing a contract, after they agreeing with us on a specific date. The survey came to our house, spent about one hour and left promising that we will get the outcome of his survey the next day or the latest at the beginning of the week after. For weeks we didn't hear from them therefore we started enquiring, to find out about the progress of our project, only to be told that the surveyor 'forgot' the survey on his desk for over two weeks without sending it forward. We took annual leave for the agreed dates, which we have lost now as we were faced with the fact that they will not deliver the project as agreed. After many phone calls and broken promises, we requested our deposit in full unless they deliver the project as agreed, but they charged us almost £600 pounds for a survey that was dealt inappropriately. They were extremely rude and refused to talk to my partner as they made the contract on my name despite we specifically requested previously a number of times for the contract to be on my partners name. Tellingly, they have a deviously worded clause in their T&Cs which means that even if they don’t stick to their own timescales and leave you hanging, there’s nothing you can do:

    “We shall not be liable for any delay or loss or damage due to our failure to perform the Services promptly, or at all, where such failure is due exclusively to matters beyond our control. Time for performance shall not be of the essence of the Contract under any circumstances.”
    However in our case it was in their control, but they refused to take the responsibility withholding without our approval a massive lump of money from our deposit.
    We have been in contact with citizen advisor and my bank to recover my money. It's a lot of money they withhold without our approval for an hour job which was carried out the way it was. I am happy to share my correspondence for everyone to see what these individuals have done. Be aware that these "cowboys" do not appear to be certified by FENSA.
    After providing us with an offer and we paid 25% deposit of almost £5000 they wanted to charges us extra money for scaffolding.
    Please see other reviews about them as well.
    DAN
    Windows
    08 Jun 2022

    Quick and easy

    Would recommend, pretty great process throughout. Very nice and easy on initial installation. I did have to call to chase on when someone would come round to measure and then to fit, but both times got through to someone who gave me a date very quickly. Fitters were very friendly and resolved a small issue straight away. Windows themselves look great, we opted for the Extreme windows for more security. Timescales from initial consultation to installation were very quick. Overall a pretty smooth process.
    Lara Dearing
    Windows
    21 May 2022

    Delighted with shutters.

    Absolutely DELIGHTED with my shutters. 
    The quality is amazing. The measurements taken to fit them was incredibly precise making the finished project something to be really proud of.
    The two fitters were so polite and worked so hard. Left both rooms that they worked in immaculate.
    I would recommend this company whole heartedly.
    Thank you so much
    Mrs Lesley Horton
    Windows
    20 May 2022

    Great installation

    Steve and Adam fitted out new windows perfectly. They were polite, professional and efficient. Would definitely recommend. Cheers guys!
    Daniel Turner
    Windows
    12 May 2022

    Bifold door installation

    Another excellent installation from Eden windows. Our installers Steve and Adam did a fantastic job with our new bifold doors, they look superb, let in so much more light and are super easy to operate. Very good quality doors too. The guys were very efficient, friendly and polite and gave a good, informative  demonstration of how to use the doors. They left everywhere clean and tidy and it was a pleasure to have them in the house. Thank you,both, for a brilliant job. Very happy customers. 
    Ian and Safiye Wilks
    Doors
    28 Apr 2022

    Replacement windows and doors

    Excellent service from start to finish. Tim, the sales consultant was knowledgeable and helpful with no hard sell. Tony the surveyor was thorough and helpful. Admin staff were on the ball and honest when they had to reschedule the fitting date. Steve and Adam did the fitting. They arrived on time, had a good plan and kept us informed. Their work was quick but professional and extremely well done. They kept the work areas clean and tidy, and cleared away at the end of the day. They even refitted the pillars around the front door which we had taken off to paint as they wanted to ensure that they achieved the best finish. They also went back to their yard to get some bricks to correct some issues from either the fitting of the old doors or from the original construction. Fantastic service and quality all round.
    David Coombs
    DoorsWindows
    28 Mar 2022

    Whole house and porch

    Although the rep made an error and I didn’t get the colour door I wanted- which I d it by pick up on as only check figures! I was extremely happy with the end result. The fitters were lovely and were constantly cleaning and friendly. They also didn’t mind my 6 year old asking a million questions. 
    Would recommend this company but check all details correctly as what is said is not what is written on forms!
    Kelly thomas
    DoorsPorchesWindows
    25 Mar 2022

    Fast and efficient service

    Good service, install was very efficient and Sean and Dean were friendly and polite. No mess left and now have a lovely new door. Also efficient and friendly staff in the office.
    Karen Evans
    Doors
    23 Mar 2022

    Lovely new sparkly roof

    The 2 fitters did an excellent job of replacing my conservatory roof with glass.  They were professional, polite, friendly and kept me informed of any issues, eg. if there was to be noise or dust.  They kept to time and when the installation was finished they tidied up very well and removed any rubbish.  I would recommend Eden Windows.  Already I have neighbours who are interested in getting a quote as they are impressed with the finished result to my little house.  I am relieved that the job went as planned with  no hitches.
    Gilly Gay
    Conservatory
    22 Mar 2022

    Updated conservatory with UPVC

    We have just had our conservatory updated with UPVC and are delighted with the result.
    The fitters arrived and worked hard to get the old conservatory dismantled as soon as possible. The new roof was installed before the rain came (with Sahara Dust also!) Then the windows were fitted and doors adjusted so we were able to open and close them easily. The fitters cleared up every evening before they left. Finally they cleaned the new conservatory and we are delighted with the result.
    Norman Tipton
    Conservatory