The sales process was great, very professional and the price was good. We ordered just before Covid so expected to be impacted and didn't mind waiting. We were given an installation date and what followed was a catalogue of issues- incomplete work, sloppy finish, installers not turning up twice and communication was very poor. To fit 3 aluminium windows took 6 appointments! We accept Covid caused difficulties but felt they over promised and under delivered, we did end up raising a complaint that was dealt with well. Now that the work is complete it looks great but the experience we had was really disappointing unfortunately. I hope once Covid impact has settled they get back on track as they do seem like a good local business with the customer at heart I just think we hit a bad patch for the business due to covid.

The only complaint is the lack of pre paid addressed envelopes to return such things as guarantees paperwork etc. This detracts from an otherwise excellent service.

From initial contact through to completion the whole process was smooth and trouble free. Everyone arrived on time for each visit sales, survey and fitters. The fitters were excellent. Very pleasant they did an excellent job and when finished there was not a bit of mess to be seen. We are really very pleased. Would certainly recommend this company.

Issues due to covid-19, slowing process.

There was an unavoidable delay due to the 'lockdown'. However as soon as it was lifted our installation was completed and it was well worth waiting for.

Very happy with my door.