From the begining of the design right through to completion, we were very impressed with every member of the team. Always polite, friendly and efficent. Nothing was too much trouble for them. We are extreemly pleased with the conservatory. Would highly recommend 5 Star Windows

The most positive aspect is the finished product but the process of getting there was difficult to say the least. There were several accidents/problems and although they were eventually corrected, the communication between the office, ourselves and the contractors was very poor. We were given dates for work to take place, when no-one turned up and although this was to be expected due to the pandemic, there was no contact from the office to advise us of this, meaning we stayed in all day expecting someone to turn up when they did not. In discussion with a director from 5 star, he did explain that they are going through an expansion phase and were making system improvements. There was also some goodwill shown to us due to acceptable deviations from the contract. However, we would recommended using 5-star based on the finished product but they certainly need to improve their management systems.

We have received just what we had hoped for.The project was to replace ageing wooden cladding on the top storey of a three storey house, plus a new window. The quality of the work was first class and has definitely improved the look of our property along with eradicating any future need for painting in years to come.




The reason for only 4 stars is simple. Everything carried out by 5 Star was of the highest standard from start to finish. Just a small problem with scaffolding, which was resolved amicably prevented 5 stars.
All of the staff at 5 Star were very professional and courteous with particular mention to the fitting team. A definite recommend.

We had a sliding patio door installed which included taking out half a wall to fit it in. A big and messy job but done to a good standard and the doors look great. Lots of nice comments on them so far! 

5 Star converted the roof of our conservatory, installing a Guardian Roof. The service was excellent. Coordination of installers and other trades was very efficient. We now have use of the conservatory during both winter and summer. We are extremely satisfied with the service, installation and finished product.

Job still not complete after 7 weeks.  Wrong glass in door, knocker omitted and door does not seal.  Window handles catching on frame.  Gap under windowsill not filled.  Would not recommend.

Appearance of window is excellent. Well made ,fitters were efficient and new what they were doing
Overall a very good job we are very pleased with

The salesman gave us lots of information with respect to the quality of the windows, he ensured that we had his contact details and was available to answer any questions we had. His service ensured your company got the order. 
The surveyor made sure we were happy with the type of windows we had ordered. 
The fitters were very clean and tidy and did an excellent job. 

Our windows were fitted a week earlier than expected, the fitters were excellent, very clean and tidy and very hard working. We are very pleased with the result and would recommend 5 Star as a company to everyone

Quick installation of 5 windows and a door, very friendly team. A couple of minor issues to be resolved but was great as they didn’t ask for full payment until it was sorted. Guys who came to resolve the issues were brilliant, customer service received from all fitters was excellent even though they had to return 3 times fully explained the situation and got on the phone to rectify whilst at the property. 

The windows are great quality and a noticeable difference to heat retention in the house 

From the initial visit of the member of the sales team right through to the installer leaving us with a new front door, our installation was dealt with efficiently, expertly and with no fuss at all. 5 Star may not be the cheapest firm out there fitting doors, but the materials they use are top-notch and the workmanship and attention to detail in our installation was impeccable.

5 Star had been recommended to us by a family member, and, based on that recommendation, we contracted them to build a conservatory on our house, which was completed last year. That, too, was an excellent job. We knew what to expect of 5 Star, and they certainly met our expectations.

Really good service. Pleased so far. Only one man came to do job. Very windy day, heavy doors. Would have expected 2 men. Bit worried that worker and / or doors would get damaged.