Have used 5 star several times over the years, most recently to replace our back door and some windows in our rental property. Have been perfectly happy with the work done and would use them again

The service we received from our initial enquiry to final completion was excellent and very professional. Aron, the Sales Designer,  was knowledgeable and helpful throughout, visiting us on three occasions. The sales staff in the showroom in Worcester were also helpful and remembered our names on the three visits we made, whilst  Gareth, Molly and Ross (a Director) in Head Office could not have more obliging. 

There was no hard sell and when we delayed both finalising the details and the final fitting of our new windows, the company could not have been more understanding and helpful.

The fitters, Tim and Tyler were very pleasant and professional and have done an excellent job.

We have no hesitation in recommending 5 Star Windows to family and friends and will be using them again in the future.

Stephen & Kate
Wilmcote

Last year we chose 5 Star to replace our patio doors and were delighted with the results, so when it came to replacing the back door we went back to 5 Star. Once again the whole process was very smooth with excellent results. We now have a beautiful back door that matches our patio doors. I can’t recommend 5 Star enough.

Booked us into an earlier slot when space became available. Everyone from the initial salesman, to the customer contact staff were all helpful and the work was done in great time and to a high standard.
Very happy with the product and final finish. Would certainly use again.

Our new conservatory looks great and everyone we dealt with at 5 star was polite and professional. The installation was not without its problems from damage caused to internal decoration, incomplete finishing and a damaged window pane that needed to be replaced part of the process. 5 star were quick to remedy the majority of these issues without quarrel. Unfortunately, the installation has now left us with decorating issues that we have to resolve in the adjoining room.

Excellent service from the initial inquiry through to completion of the job.

In very cold weather some months ago, your team came to Bramble Hill and fitted three windows in our art studio.  I was so impressed by your team and your products that I ordered a further two large windows.  
Duncan arrived to fit them.  He was efficient and courteous and helpful far beyond the call of duty.  A shelf had been fitted to our old wooden windows: he took this down and cunningly worked out how it could be installed above the new window.  He also - with considerable difficulty - cheerfully repositioned a draining board so that it would fit in.
The new windows look brilliant and the fitting was exemplary.  5-star Windows are indeed 5 Star.

Excellent experience

Having moved to an old farmhouse 5Star helped bring it to life with conservatory, extension and windows and doors. All done to a high standard and a competitive price.
Thank you

Having recently moved into an old Farmhouse 5Star helped bring it to life.
Very good quality work finished to a high standard and at a competitive price.
Thank you

The two guys who completed the job were polite through out kept area clean made me aware when they thought work was going to take longer due to an issue removing previous door taking longer than expected to ensure i was happy with this. They also checked through everything with me to make sure i was happy before they left. Very pleased with the job and it looks great and extra reassuring that there is a guarantee of work as well for peace of mind.
Many thanks.

My orangery/extension with roof was a complete disaster from start to finish.
The sales man didn't put everything down to match what he was telling me and his measurements were not to what I had asked. The drain surveyor couldn't get the drain lid off and told me I would have to get someone out myself to do it. My friend helped him in the end. He put camera down and found drain next door all ok to proceed. I got told I had to get my radiator removed before the builders could start. Builders wanted to start on a certain date I couldn't get some one to let them in and was told to leave my property open for them. No chance of that as I go to work early. Eventually they agreed to a later time. I had been told to get my own radiator removed and sealed off then got told the builders could get someone. Then when they arrived their person was off ill so I ended up having to get my own. Again having the problem of I couldn't be in as I work full time. Eventually the digging started and wham they hit a drain and broke the pipework. The drain that was supposed to be next door according to the surveyor. This caused me another expense. The base works seemed to be going well apart from the huge mess on my front and back garden, the pavement and also next doors flower bed. There was stuff thrown everywhere. I came home and cried every night. My neighbours started complaining. Panels of my fence were removed and just disguarded when there was nothing wrong with them. I had to fight to get these replaced at the end. They have been replaced but not with concrete posts as were there to begin with. When the walls started going up I noticed they were in the wrong place and not to the edge of my door there was a gap I insisted it was taken down and rebuilt. I was then called to ask if they could come and do the floor I said doesn't the roof need to go on first as it was horrendous rain. They agred and delayed the floor. then after weeks of waiting for the doors I was called to say the floor needs to go down before the roof and doors and I'd said I didn't want it done like that. I replied saying I had asked which goes down first and they had agreed not to do the floor. Nobody seemed to be taking control of the project and I was getting different messages of different people all the time. Floor got done, roof got put on and doors fitted. Door/roofers hadn't got it down to have patio doors taken out bless them they did it for me as I said it had been agreed. On looking at the floor there were gaps everywhere and one hole the size of a brick in one corner. The electrician came his instructions were for three big lights and three down lights by the door.My instructions were one centre light. I had to buy the light yet on my paperwork a light was provided. Wiring complete plasterers arrived again argument about what was to be plastered. They left the plugs open but plastered over the light wires and left no hole. Electrician had to measure and cut hole and then pull wires which had been tucked away by the plasterers. Three times a site inspection person was coming and never arrived. My friend turned up had days off work for this for nothing. An engineer came to clean up the site and fill the floor holes in. He was unable to wash the drive and clean the front as the weather was bad. When I mentioned this to the office I was told a clean up isn't normally included yet it was down on my schedule I hadn't asked for it. As I said nobody knew what anyone was doing. My grass is ruined in the back garden as they put insulation on it and left it through all the rain etc and other rubble and also some of my edging stones were taken out and just left. To be honest I was glad to see the back of the whole lot and signed to say finished. I am very disappointed in the work. When I first went about this build I was expecting a level floor with my existing one, edges of walls finished off and plastering where patio doors were. Nothing to this extent was done. I paid a lot of money for something that I have to spend a lot more on to get it finished. I have a friend who have had the same done but by a different company twice the size of my extension and paid half the price. I deserve some sort of compensation for the mess and stress it has caused me. My project will now have to remain unfinished for a while as I don't have the money to complete it. I will not be recommending 5 star to anybody in the future. And I've probably missed something off my list of complaints as there was so much.