From the first enquire Excellent service from start to finish excellent job done by fitters on the day didn't stop til they finished cleaned up after they finished fitting  windows and doors. 

Positives - Good workmanship, work site left tidy at the end of each day , friendly and helpful. Pleased with outcome at end of project.
Negative - Confusion for some time over whether the roof that had been sold could actually be delivered even though it was discussed extensively. Communication within 5 star could have been better. Whole project took longer than I expected.

There were some bumps along the way but in general I would recommend 5 star due to quality of the workmanship and my satisfaction with the end result

5* have completed our doors and conservatory project in a professional and timely way, we're very happy! Yes there have been a few snagging problems but this is to be expected and all dealt with quickly and efficiently. Every tradesperson involved was polite and helpful delivering a quality result. Its important to keep lines of communication open with jobs like this, as much the client's responsibility as the company's.
I would definitely recommend 5* we have a beautiful conservatory and the doors transform the house. Thank you.

ordering process was easy, arrived on time and fitted with expert workman who were friendly and did a great job. the price was very competitive and I will use this company again for door in the future. highly recommend

Door was fitted quickly without problem. Old door removed and site left clean and spotless. Very pleased with the result. Aluminium frame gives maximum glazed area and lets in maximum light.

Fantastic service - definitely went the extra mile with taking down blinds and putting them back up without any hesitation. New windows look amazing and all completed on the same day. 

Initial quotes wholly overblown by unnecessary exaggeration of total cost but eventually the sales man came to a more agreeable cost albeit still expensive, but I was expecting that as I wanted a quality job. The survey was excellent and the surveyor was very knowledgeable and explained everything to my understanding. The fitters were prompt, skillful and worked well explaining all as they went along. They were very tidy and created the minimum of disruption. The windows and doors are of the highest quality and look and operate superbly, although some minor adjustments are required.
The gripe comes with the aftercare - it was not explained to me just how expensive it would be to obtain a copy of one key. Unfortunately the front door came incomplete with its weather rail missing and so far it has taken three phone calls to chase up progress. The Rail is now promised for arrival at 5Star on Fri July 1st with fitting the following week (to be finalised). Sorry but this should have happened days ago without my prompting.

Very hit and miss from the start, think lack of communication and several different fitters made it a not so happy experience.

We had our old upvc front door and side panel replaced with new far better quality items. The attention to detail was excellent throughout the sale and fitting .We had to change the installation dates twice due to force of circumstance and we were catered for excellently . We are thoroughly pleased with the service and installation and we thoroughly recommend 5 Star Windows and we will use their services again .

Good correspondence very efficiently in completing the work very tidy . Happy with product as exactly as informed   Would definitely recommend to other people. A** performance all round

We are very happy with the finished job, timings of different tradesmen and communication could be improved. Although a clear schedule of work was created at the beginning, when timings changed it was never updated, leading to confusion between tradesmen and us as Customer. Sign-off, and prior putting right of minor defects also very thorough.

Fitters were pleasant worked well and answered and explained any queries I had . Left worked on areas clean and tidy . Very pleased with the quality of Windows doors and the workmanship .