Fantastic service - definitely went the extra mile with taking down blinds and putting them back up without any hesitation. New windows look amazing and all completed on the same day. 

Initial quotes wholly overblown by unnecessary exaggeration of total cost but eventually the sales man came to a more agreeable cost albeit still expensive, but I was expecting that as I wanted a quality job. The survey was excellent and the surveyor was very knowledgeable and explained everything to my understanding. The fitters were prompt, skillful and worked well explaining all as they went along. They were very tidy and created the minimum of disruption. The windows and doors are of the highest quality and look and operate superbly, although some minor adjustments are required.
The gripe comes with the aftercare - it was not explained to me just how expensive it would be to obtain a copy of one key. Unfortunately the front door came incomplete with its weather rail missing and so far it has taken three phone calls to chase up progress. The Rail is now promised for arrival at 5Star on Fri July 1st with fitting the following week (to be finalised). Sorry but this should have happened days ago without my prompting.

Very hit and miss from the start, think lack of communication and several different fitters made it a not so happy experience.

We had our old upvc front door and side panel replaced with new far better quality items. The attention to detail was excellent throughout the sale and fitting .We had to change the installation dates twice due to force of circumstance and we were catered for excellently . We are thoroughly pleased with the service and installation and we thoroughly recommend 5 Star Windows and we will use their services again .

Good correspondence very efficiently in completing the work very tidy . Happy with product as exactly as informed   Would definitely recommend to other people. A** performance all round

We are very happy with the finished job, timings of different tradesmen and communication could be improved. Although a clear schedule of work was created at the beginning, when timings changed it was never updated, leading to confusion between tradesmen and us as Customer. Sign-off, and prior putting right of minor defects also very thorough.

Fitters were pleasant worked well and answered and explained any queries I had . Left worked on areas clean and tidy . Very pleased with the quality of Windows doors and the workmanship .

Great service and always updating us as and when needed lovely guy that came and completed work to a high standard

We can’t recommend 5 Star enough, from the friendly man who came to quote and give advice, to the quick and efficient fitting, brilliant.

Fitters were friendly and efficient replacing a large bay window and front door, a small wall was also removed from our front porch to accommodate a larger window all with no fuss, the site was left clean and tidy, a great job done

Had to replace an old blown double-glazed unit in 1st floor room.
Rep visited and measured up, discussed requirements. I found him very knowledgeable and he was very good at explaining the option in some detail (which I wanted).
I had been considering triple-glazed, and in the end when for premium quality double glazed - it was lower cost and almost the same insulation properties as triple.
The window was installed about 5 weeks after the order was placed. The installation guys were excellent - window was fitted perfectly in 2-3 hours, with most of the work being done from the inside. Great workmanship and very tidy - including removal/disposal of the old window.
The new window has been in place for a few weeks now, I'm very happy with it, there's a noticeable noise reduction and there seems to be more light in the room too.
Would definitely use 5 star again.

Excellent service with very helpful advice to go with my property. Efficient workmanship, quick easy clean and done.