Having been scammed by a builder a few years ago, I was very cautious about choosing a company to replace my front windows. After doing my research, I contacted several companies for quotes and eventually engaged 5 Star after a very satisfactory consultation /planning meeting whereby I was price matched to a previous quote I was thinking of accepting.
The surveyor's visit went without any issues and I was initially given a rough installation date of after Christmas 2024. However, I was contacted by the appointments team to say they could install on 16th and 17th December. The whole installation process went well, with the exception of time keeping on the part of the fitters. I had to call the head office each morning because of them being over 1 hour late. Both times there were acceptable reasons why they were late, but it would have helped this review if this could have been communicated to me in real time - via head office if they didn't have my number, maybe.
5 Star have said they were going to follow this up.
Having said that, the installations went well on both days. The Fitters were very friendly and helpful, and worked well to get the job done. Trickle vents needed to be ordered to finish the job , which arrived after Christmas and fitted on time by another team.
All admin and office staff have been very supportive throughout.
Will recommend his company to friends and family Would definitely have them to do more work here too.

After putting up with a cold, old fashioned and draughty front door for many years, we decided to update our door and chose 5* as we had used them in the past. From the moment that we met the salesman through to the fitting of our door, we were treated with respect and received exceptional service, professionalism and an amazing quality product. The fitter was thorough and professional and left the house in an immaculate condition. The installation was superb in every way and we are more than satisfied with 5* and our new front door.

A very efficient surveying and ordering process with clear paperwork and guidance throughout the experience. All employees arrived at the specified times and carried out their work efficiently. We had a minor problem with the lock which was quickly and efficiently sorted. The employees obviously knew their job and were very thorough in their execution resulting in a pleasing end product.

Great service from start to finish. No pressure selling, just facts and advice. Schedule of works stuck to. Turned up on time and got on with the work. Left the conservatory tidy at the end of the day. Plasterers and electrician provided same service. Good quality work, and we're more than happy with the end product. Would highly recommend this company. Thank you

Well fitted, very little to tidy afterwards, fitters just get in with their work
Lovely windows we have purchased two separate lots over two years.

Whole experience, from initial survey to installation, was professionally deliver. Our new windows are very well made, highly recommend 5 Star.

⭐⭐⭐️⭐️⭐️

5 Star fitted all my doors, windows and veranda panels and did a fantastic job, all mess cleaned up and removed, absolutely no disruption and finished on time as promised. Worth every one of the 5 stars.

This is the most professional company we've dealt with, every step of the way we were informed of what the next steps were and when they were likely to happen.
When it came to installation time we were given timetable of works and they tradespeople stuck to the dates without fail. All the trades involved were efficient and courteous.
The final result way exceeds our expectations and would not hesitate to recommend this company.

Great price, good quality windows & door , fitted expertly & quickly. Fitter noticed a fault that I hadn't & faulty part was replaced soon after. I'm well impressed

We ordered an external double glazed rear door ,the service was very good ,firstly with the Senior Designer ,who discussed the request and finally with the installer ,who completed the installation with great ease and professionalism ,the order to completion was very well organised and on time

This is not our first installation from 5 Star. We were thoroughly impressed with the service we received. Although our fitting was delayed due to bad weather we were updated at every point.
The fitters arrived on time, were polite, worked well and made very little mess installing the window. Very well pleased.

I would like to say a big thankyou to all the people involved with my ordering right down to the installation of my windows,the men that came to put my windows in were very friendly and they made the minimum of mess to wich they cleaned up after.the windows look great snd I am so happy I chose 5star.