I ordered my new front door with the 5 Star sales representative on August 11th 2021.
My front door was expected within 12 weeks latest.
The door was in stock but the door trims were not so I felt it wise to wait a little longer so that the job could be completed in one go (I was being a fair minded customer as it also save 2 trips of 40 minutes each way for 5 Star.
Lucas the guy I spoke to assured me he would keep in contact. The due date arrived for fitting only for Lucas to tell me the trims were not in stock (Odd because we had booked it for when they had arrived)
So we book another date. This time I phone Lucas to check, no the trims are not there again although they had been ordered they seemed to have disappeared!
We try again, the door is finally fitted on December 16th but no door trims!
The fitter re-orders them. I refuse to pay the full amount until the trims are fitted but my contract states I must pay all but a very small part of it. I am introduced to Craig Iddles who assures me he will sort things.
Next date when trims should be fitted all arranged via Craig no one can come because a lot of the staff have corona virus including Craig Iddles. I wonder if I had not phoned to check that morning if anyone was actually going to let me know that 5 Star were not coming.
January 2022 Craig assures me he has the trims in stock and sends 2 guys to fii them, guess what the wrong colour trims have been ordered ( apparently)each time
We try again Lucas assures me that he will personally oversee that the trims are in stock and that my call is the first call (I have to work and have already lost 3 x half days waiting in for this job to be done and each time it has been cancelled or as in the last time the wrong colour item brought out.
The guys arrive , first call is meant to be between 8.30 am and 10.30am it is now nearly 12 noon I had to phone yet again to ask where they were! They fit them, two nice guys working quickly. I pointed out a bulge where the trim was not stuck down firmly he assured me it was fine. I pay my final amount having been given a £50 discount for all of the half days I have lost , the long wait since door fitting to trim completion, and the general mess up. £50 is all Craig is allowed to offer for such circumstances. So much for customer consideration.
This morning at 9am Paul comes to sort the issue. He does not stick the door trim where it is bulging he just add
24 hours later I send Craig a picture of the bulged area that of course did not stick. Craig organises Paul to call and fix it.
This morning, FEBRUARY 16th 2022, YES 6 MONTHS FROM MY ORDERING THE FRONT DOOR
at 9am Paul comes to sort the issue. He does not stick the door trim where it is bulging he just added some more sealant over the bulge area.
I concede that I have to give up on this and accept it as it is a bodged finish. The door fitting itself is good the door is great. The customer service and waiting and poor finishing does no justice to the quality of the door itself.
I was brought to tears of frustration by this whole farce to complete a job that should have been so simple. I think that staff do not follow through or check properly that what is ordered is correct or keep promises to the customer even though they are always polite. I worked in sales for many years and there was always one person following through from start to finish on a job ensuring stupid things that I have described above did not mar the customer experience. It would be wise if 5 Star took up this policy in their company

Excellent service - apart from the long lead time from order to fitting, the process went really well. The joiner arrived on time and the door was fitted quickly and efficiently. He was really helpful and informative about the installation and left everything clean and tidy.. Really happy with the service provided by Bon Accord Glass.

Despite problems due to delays with the covid problems my porch was finished just before Christmas. The personnle I dealt with were easy to get on with. A good reason to choose 5 Star is the way they handled the required permissions, from Severn Trent as well as the planning permission.

Had Glass Room/Conservatory plus 2 set
Bifold doors fitted. Brilliant made such lot difference to light coming into house. Could not be happier. Quality and fitting perfect ( couple minor faults but rectified)
Highly recommend. 

While we have eventually ended up with the product we wanted and to the standard expected, the process of getting there has been long, frustrating and full of problems.

During the building phase (floor and walls) the builder arrived with the wrong plans completely. On the second day, he had been given our plans but these were still wrong. It took our intervention and a visit from 5 Star's Technical Manger to sort out what was to be built. However, this meant that the builder had to work without any plans.

Obviously we were quite frustrated with the start to the project which was only added to when we waited in until early afternoon one day soon after only to find out, after contacting the builder ourselves, that he wasn't coming on that day.

Because the builder had no plans or instructions, we were also unaware of what was supposed to be happening about our drainage. As a result, we agreed to leave that for the time being until this was sorted out. This was a mistake because 2 months later we had to make contact several times to get this done. This was despite the surveyor visiting, picking up on this and telling us he would get it arranged.

The fitters of the windows and roof were very quick and looked impressive. However, this was probably the cause of several problems we encountered with leaking and incorrectly fitted gutters. However, all faults were eventually corrected after 3 or more visits.

5 Star provide a good product that we are now happy with. It is a shame that they let themselves down with poor internal communication that left us very concerned throughout the project. We were disappointed at the overall service we received and because the project took 6 months to complete when we were originally told 10 to 12 weeks.

We have had a great experience with Trademark Windows. From the initial call out right to the window fitting the customer service has been perfect and highly professional at all times. The products (windows) are equally impressive and of the highest quality. I would not hesitate in recommending Trademark Windows.

So easy to arrange. Sales rep visited with brochures. We chose the new door. The engineer then did a site inspection confirming measurements and our wishes. The fitter came at 9 am, removed the old front door and side windows , installed the new one . All finished and cleaned up by 12.30! Very straightforward . No hitches or problems. No redecoration needed. Lovely new double glazed white soundproof, windproof door.

Whilst the windows are good quality, the whole experience of 5 star windows has been very disappointing.
From placing an order and paying deposit to final completion of numerous remedials took 9 months.
After sales were very quick to contact for outstanding payments but very slow on resolving issues.
I had to lose time from work several times to accommodate their repeated return visits.
Not a company I would recommend.