Product and company excellent, would thoroughly recommend!

Appalling experience, though end result (more than 3 months after work was commenced) is satisfactory. It is simply not acceptable for a salesman to sell you what you want in order to achieve a sale and then to find the promises cannot be fulfulled. In my view, complete waste of time meeting with a salesman, needs to be with a surveyor. The workmen unable to attend first thing in the morning as agreed, were to ring me half an hour before arrival so I could come home from work and unlock the existing porch to give them access.. It is nothing short of appalling for them to arrive, fail to ring,smash through the locked existing porch and then ring! I was not happy, my son was in bed due to the shifts he works and was woken (obviously much increased noise due to their failure to wait for access). When I got home from work the porch was replaced (though not to an acceptable standard) and NO PHONE CALL ADVISING I HAD NO DOOR!!! - a note was left INSIDE the porch advising they the door would not be replaced for nearly two weeks ! This was on the Thursday before Good Friday, I rang as soon as I got home from work to advise this was absolutely unacceptable but was told the people I needed to talk to would not be available until the Tuesday! It then became evident why the workmen had not contacted me for access - I might have discovered they didn't have a door and stopped them going any further. I was left for some considerable time without an insecure door which undoubtedly voided my insurance. In addition, there were other errors - window openings wrong, plastic instead of glass over door, appalling botched pointing (I had specifically asked that it be redone - it was already botched). Now I have to find an alternative supplier for the rest of the windows in the house which will need replacing fairly soon. The most amazing thing is it seems this company is not interested in the damage it does to its reputation!

Worst service I have ever had communication very poor.

Excellent service in the planning and fitting.

First went to the warrington branch and we were sent away as not in their postcode area.

Overall very pleased, but had to call twice to have minor problems resolved - filler missed from below window, door needed adjustment (by the time door issue was resolved, it had become extemely difficult to close)

Staff brilliant especially fitters and showroom staff (how many sit you down with a cup of tea and explain everything these days). Fitters were friendly without being over the top and workmanship was superb. Very strongly recommend even if its a showroom visit to see quality

Staff brilliant from showroom, sales, surveyor to fitters, no pushy salesman and to get a fitter on hands and knees picking bits out of gravel surround to house was amazing. Really good to get clean working, friendly and helpful installers. Superb job

Excellent products and service.