Excellent teams of workmen at each stage of the construction project. All were a pleasure to have around the house and were very tidy and professional. We are delighted with the end result and would not hesitate to recommend Trademark Windows to friends.

I recently had 3 new windows installed by ERG, and have been really pleased with the entire process. The installation was carried with minimal disruption and to a very high standard, and customer service has been outstanding throughout. Many thanks to Brian who helped me through the process and provided the quote, and to Donnie who installed the windows - I'm sure the old house presented some difficulties, but the results really are superb.

I would like to take this opportunity to put on record how extremely pleased my husband and I are, not only with the quality of the windows and door but also with the smoothness of the whole process from start to finish. Particularly, I would like to say a big thank you to the superb team who fitted everything - Alan, John and Keiran. They were very professional, friendly, and their workmanship is outstanding! I was prepared to have to do some touch up decorating but there is no need to at all. Based upon my experience with ERG I would certainly recommend your company.

This is the second time we have used the Bon Accord team for home improvements ( Kitchen installation at a previous address) Whole process went as smoothly as we expected The Sales Quote was very competitive and significantly cheaper than an other well known local Home Improvement company. Workmen arrived on the agreed days and work was carried out to a high standard and with minimum fuss. As with all jobs they encountered problems on the way but worked around them to get the job done. Definitely recommend

We found the whole process to be efficient and friendly.  At the various stages, all the tradespeople were polite, competent and hardworking. The admin staff were always on hand and answered our queries promptly.  We would not hesitate to recommend this company and feel we made a good choice.  

We appreciated the option that we could visit the showrooms and view the choice and quality of the products.

Brilliant service, not pushy in sales, really helpful booking and service and top class installation by Lee and Ryan. 
Will use again! 

We recently had composite front and back doors fitted by your company. Everything was done to a high standard and in a professional manner. The two workmen were very polite and hard working. The Forman went through all the details about the doors and gave us tips on keeping them in tip top condition. ERG gave us a good deal on the doors and even due to a cancellation we had them fitted early. Follow up to see if everything was done to our satisfaction was excellent. All in all a very satisfied customer and would not hesitate in recommending them to anyone that needs replacement doors. Oh and they were cheaper than others that we had estimates from for the same doors.

I have just had all my windows replaced by Clearview. I am so chuffed with the work and I cannot recommend them highly enough. Mark and Ethan fitted my windows this week and they were fantastic. They were prompt, friendly and courteous, did a very neat job, and left the place tidy daily. The windows look amazing! They have done a superb job. I’ve gone from having the worst windows in the street to having the best. I took advantage of a free upgrade to flush casement windows and they are the bee's knees. I used Clearview for guttering, fascias and soffits too. It has been a stress-free experience. The customer service is top-notch. I would definitely use them again and would recommend them to everyone.

Very happy with conservatory roof replacement which was originally a polycarbonate roof and now is fully insulated, plasterboarded and plastered and finished to a high standard. We particularly like composite grey tile roof finish and the 9 LED spot lights fitted with dimmer switch. Already the room feels warmer even in the cold weather with no heating on. The replacement black French doors also look very good. Very impressed with all the workmen and project kept to the agreed plan. At the end of each day all rubbish was removed and room left tidy.Workmen throughout the project took plenty of photographs which made the building regulation process very straightforward

We have had 3 windows replaced by 5 star. They were delivered on time and the installation was excellent with the installation team taking every care to protect our property during the installation. All totally satisfactory

Really happy with the service provided by Eden Windows. I had new windows and front door fitted and they did a great job. Both very pleasant and got the job done in good time. I will definitely be using Eden Windows again as I continue with my house renovation. I highly recommend them.  

I had 5 Star for 2 projects at my home. 1st: Replacement porch door, internal front door, bay window and bedroom window. 2nd: New conservatory roof.




The request they sent for this review said honest, so I will lay everything out below.
But to summarise everyone I spoke to was friendly and helpful, the work was good and fitters were tidy. Downside of some poor communications, several delays and the seeming lack of knowledge of products between different areas of the business.

When having my 1st consultation, the gentleman was sent to next door, however he was very informative and offered us advice on door and window choices, offered deals and advice on triple vs double glazing. He advised going to the showroom, which I have to say was a waste of time. Nothing we liked at the showroom was being sold anymore, and the items he offered us weren’t on display in the showroom. Large discrepancy between brochures and showroom. E.g we would have loved the keypad locks we saw there but they are no longer offered. We had another appointment and agreed some basics and booked in for a measure up appointment.
I called the office to check the address was correct on file and was told it was. Person who came to measure up went to 2 wrong houses due to the address not being changed on printed paperwork.
Measure up went well for both projects and we went ahead with both and paid the deposits.

Doors and windows project: When the fitters started, bay window and bedroom window went well, porch door caused an issue as when they fitted the new door it would not open fully inwards and caught on the inner door. Fitters said that it would be resolved when the new internal door was fitted. It was, by 1mm, no exaggeration, but the inward swing of the door basically made the porch unusable. I queried this with the office and they sent people out to assess and agreed to replace with an outward opening door. I was told that measuring the inward swing wasn’t previously part of their contract, but now it is. That is a plus as I would not have thought to consider that as an issue as a layman. General snagging issues with the other work were usual things and resolved when they rehung the door. One snag was that there were caps missing from screws on the internal door. The 1st fitters, the engineer and the installations manager all said these were required. The 2nd fitters who came to rehang the outer door said that our doors don’t have them. Again, seems like a weird lack of knowledge about their products across staff. As I say, everyone was helpful when resolving issues, but it did drag the process out from end of October to beginning of January, with an appointment in December where the engineers just did not show with no notification. This delayed other projects I had planned in the house.

Conservatory roof project: 1st fitting date had to be cancelled due to supplier not delivering the roof the day before, caused a 2 week delay impacting other projects to install seating electrical works in the conservatory. Although this is their supplier rather than 5 Star, still something to be aware of at the start. Roof was fitted, team was friendly and tidy. I asked about a beam that looked less flush with the roof and was told it was fine. The following day I spotted some gaps and queried with the office, again, fast reply and engineer was sent out. He rectified the gaps I had seen and I repeated my question about the beam not being flush. He said yes, it would need knocking down. Contrary to what the fitter had said. This was done, but doesn’t give me faith in everyone’s knowledge/capability if they answer the same question differently. Downside to the roof is that there is a ‘airflow gap’ to allow air to circulate. This means the conservatory is still freezing in winter. When the main reason for replacing was to keep it warm in winter, it would have been good to have been told about this at booking, rather than once it was fitted.

Overall I would use 5 Star again as the work was of good quality and the fitters were tidy. I would definitely allow more time for delays and issues etc and do more research on products and fitting myself so I know more about what questions to ask.