We were advised when we signed the contract, that West Yorkshire Windows would manage the whole project, including the various sub-contractors involved in the installation. This was poorly organised and in most cases we had to deal with the sub-contractors directly to arrange dates and access The quote for additional landscaping we requested was too low, according to the builders, who were committed to carrying out this work, as they had not been involved in producing the quote. Once the work was started, no attempt to discuss this on site with us and the builders was made by West Yorkshire Windows to address this. We did receive several phone calls requesting us to release more funds to cover the shortfall, which we did do, but it would have been far more constructive to have met up with us and the builders onsite to discuss this and agree a solution Overall we are very happy with the end result and the quality of the whole package, but not very happy about the communication and organisation during the installation

Great fast response with a quote etc. Great salesman and fast turn around. However the quality of the fitting and the customer service at times (customer interaction) do not match this standard. Following the fitting some problems have become obvious. The fitting let the team down.

This is our second door install from this company and would definetly recommend their service, products and workmanship

Good Job but not good timekeepers.

Quality Products and Good Installation Team

Very Good Job

We have had amber home improvements return to do work 4 times and always been very satisfied.

All our tenants who've undergone installation of windows/doors by Planet Windows have remarked how pleased they were with the professionalism of the installers and quality of the goods.

The two teams who came were excellent! Couldn't have been given a better service! THANK YOU!

Quality product expertly fitted. Finishing touches and attention to detail were excellent. Very happy with the whole transaction.