You will notice the discrepancy between acceptancy levels of details of the replacement of our conservatory roof with solid insulation and tiles and overall assessment. The time involved and its reasons are the answer. The job was scheduled from 31st July to 4th August and the roof was completed in that time. The lighting replacement was not - that took until 20th October! It was found that the original fittings would not hold on two thicknesses of plasterboard plus soffit and the time was taken up finding suitable replacements which adjusted horizontally and vertically, as the originals did. The problems arose because the fitters and electricians on the erection of the conservatory originally in 2005/6, job 3761, failed to liaise correctly and, as a result, a cable could not be run to the ridge of the roof for the lighting and it had to be fitted in the soffit. If the lights had been in the ridge there would have been no problems. A L Jones

Have used company before and had a very good job done so it was easy to ask them again when I moved house.

We had a very mixed experience. Fortunately the second installers helped to make up the initial fiasco.

Great customer service, lovely product, well fitted. Thank You

Very happy. Hardworking and friendly crew. Fitted to a high standard and no mess left for me to clear.

Over optimistic installation time of 3 days from both the salesman and surveyor. head office booked 5 days. Reality was 8 working days because of the lack of fitting. Installation time was crucial to me because of the effect I knew it would have on my health and I would have staged the work. The installers seem to have done the work as cheaply and expeditiously as possible for themselves. The first wooden window ledge installed had an obvious slope down towards the window, allegedly due to the uneven surface. I was assured by both the salesman and surveyor that the front and side doors would not have high thresholds and would not cause a trip hazard. This is not how two doors have been installed. Both thresholds are positioned far higher that they were and there is less in-fill above the front door that I was told to expect. The surveyor gave the impression that both of the side PVC door sills could be matched and would overhang the step, this was not the case and I was not informed. Except for the waiting time the service provided by the remedial team of Shannon, Michael, and Andy was excellent. I was kept advised by Shannon and Andy when Andy had problems with his van. Andy Gowing did an extremely good job of remedying faults. He refitted loose window tiles. He almost eliminated marks on the PVC door and adjusted a difficult to open window handle, both of these I feel should have been dealt with during manufacture. it is disappointing to receive unsigned letters addressed to " Dear Customer" and marked " date as postmark" especially when some of the enclosures were missing. However, I am pleased with how the "false ceiling" in the porch has been installed. Frank Poole

Very happy with all.

George from Hazlemere windows was very professional when he came to measure up the windows and doors. He explained the process very well. Ashley who fitted the windows was extremely professional, friendly and polite. He left the area very tidy.

Job well done!

I am delighted with the windows and the way in which the work was carried out.

Great service/ professional attitude