The satisfaction rate for this installation was running at 100% until the tiler needed to do their part of the job. The erection crew were very efficient and courteous in dismantling the old conservatory and erecting the new, even working in a heavy down pour of rain. However, the tiler cancelled two appointments and on the third pointed out that some of the original floor had rotted and needed to be replaced. (obviously not their fault), However this information apparently was not relayed back to the Clearview Office. It was only after I called the office and spoke to David Liptrott that the programme got back on track again. There also appeared to be some confusion in the continuity of jobs i.e. the final cleaning man turned up before the tiles were laid and before the snagging man started his jobs. He was able to cancel the snagging that was due in that day. After all that, the job has been completed with the tiler having done a very good job I am happy to award you 95% satisfaction.

Sales aspect was good but overall performance would be improved by better project management and communication of requirements to all tradesmen

Existing kitchen window removal and bi-fold door installation. Service provided by Orion windows was great, from the sales person through to the fitters and follow on trades. Only real issue was that the bi fold frame was delivered in a repaired condition and this has to be replaced at a later date which caused us a two week period where the works were not completed: not really impressed by this, but Orion resolved it without an issue and we are really pleased with the finished result.

Friendly, efficient service & workmen

A slight hiccup on one of the days that needed attention but they were very professional al and did what they promised promptly. They chased us not us chasing them which is a rarity in most trades let alone this type. They even replaced our broken steps to the conservatory free of charge as a good will gesture which was nothing to do with the original quote. What was once an extra space that had its usage has now become the focal point of the house. Would use gain once I have some more pennies.

Everything about this project went smoothly - everyone I came into contact with was friendly and knowledgeable about their products and how these would best fit my requirements. The installation went very smoothly and I am extremely pleased with the end result!

Permaframe was the most professional firm in comparison to others. Although there was a minor glitch with one of the Windows, the problem was sorted very quickly and efficiently. I would recommend Permaframe to others and will definitely contact them when we need other work doing.

I have never had double glazing installed before and was dreading the experience. What a surprise! Permaframe did a very good job from office telephone anwerer, to saleman, to installers. A totally positive experience and all a credit to their company. The result was windows I like and thought were reasonably priced. I just wish I had it done years ago!