From start to finish everyone we dealt with from 5star were friendly, helpful, and did what they promised - what more could you ask! Their surveyor listened to what we wanted and came up with solutions. On the arranged day the fitters turned up on time and installed two doors(one a double door) and very large windows in about 5 hours of hard work.
They protected our parquet floors as promised and cleared up leaving the area spotless. In addition they carefully rerouted tv and satellite cables (which had gone through the old wooden frames) through a brick leaving the plastic frame undisturbed. The windows and doors look great and are a huge improvement on the old single glazed wooden ones dating from 1960. We were recommended 5star by an acquaintance and we are very happy to second that recommendation!

Professional and good communication from quote through to installation. New doors installed 13h August. The team of two fitters arrived promptly, were well organised, efficient and respected our home and space. Excellent workmanship and cleared as they worked.  

Overall very pleased with the result. Project did however take longer than anticipated due to manufacturing / scheduling issues and hot temperatures which adversely affected the plastering. Great friendly team from all those we had dealings with. Also manged to incorporate bespoke LED lighting which was not part of the standard offering. Would happily recommend & use their services again.

An absolute dream company from start to finish. I expected delays due to Covid but I was kept fully up to date of any changes by the office. 
We had the back of the house demolished for bi folds and the initial building team were excellent. The steel went in no issues and after only 3 days work we have amazing bi folds. I have tiles at the rear of my house and these were replaced after the steel went in and look better than they did before!!
The windows and doors were next and Kevin arrived on time and did an awesome job! A lovely fella who loves tea! I am very pleased with the overall result and happy with how things have been left clean and tidy. Both the building team and Kevin went over and above for what we wanted and I would highly recommend this company to anyone. Thanks Eden keep up the good work!

Job done last week. Workers very efficient and congenial. Products look good in situ. Job finished to excellent standard. Given a full demo of use and advise on care before leaving. All staff friendly easy to deal with. Would highly recommend.

Very pleased with the end result of our conservatory. We did have a few delays due to the shortage of building materials, but I can't really blame Pennine for this as it seems to be a UK wide issue as I found out when my sofa that was due in 4 weeks from a big national is now not due for a further 16 weeks.

Glazing panel in our bi-fold doors replaced by Mark today. Very efficient, knowledgeable and courteous engineer who really cares about his customers. Fantastic advert for the business, i hope they appreciate him!

I'm very pleased with my attractive new door. It smells a bit funny though! All of the staff I dealt with throughout the process were approachable and professional. This is the second time I've used Orion Windows and I wouldn't hesitate to recommend them.

Despite initial good vibes, dealing with this company was simply a headache (except for when 1 individual got involved, she was much more proactive and was great).
Understandably there were issues due to COVID, however the vast majority of our experience was not due to this.
Very poor communication, delays with no apology/explanation, not showing up when expected, errors in building meant that a wall had to be rebuilt before the windows could go on, damage to the finish of the doors and window frames, lack of care and attention when installing meant there were scratches and sealant everywhere… the list goes on. Not to mention being told the final instalment was overdue before we had signed off that we were satisfied!  Avoid at all costs.